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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Greetings, Airbnb Community. We are new hosts, not even a full week into hosting yet, and when we were setting up, we saw that there is a fairly new feature, still in BETA mode, called "Non-Refundable." I imagine that most of you are already familiar w... Latest reply by Rich-and-Yan0

Hi there, Today I had to cancel a reservation due to arrive tomorrow - a first and hopefully last for me - but I found a review for the guest stating he was the worst the host had experienced and - very importantly for me as it's just me and my son in t... Latest reply by Rosemarie9

This is a problem I seem to have frequently, guest books, I accept, then later get a message from guest saying they would like to cancel because there is no heating. Normally I would just go ahead and cancel, I am perfectly aware that not having heating i... Latest reply by Tia-and-Anthony0

I have a guest who's cancelling their reservation after staying two nights. They were happy with everything but their situation has changed. I have a flexible cancellation policy where they have to cancel 24hr before check in. So unless I'm missing someth... Latest reply by Rich-and-Yan0

Hosted for several years. Over 600+ Airbnb reviews. But across all the various platforms I list on, hosted over 2000 guests. Been super-host, lost it & got it back. Made no difference to bottom line profit. I have had 3 of my apartments trashed . Al... Latest reply by Mark1706

I could use some advice with a situation... we have a two-family home with units on the first and second floors of a 1890s house. Though we gutted the house and added sound attenuation between floors, you can still hear movement and muffled voices upstair... Latest reply by Alexandra316

Guest Instant Booked for three days in July, thus accepting my strict cancellation policy. This week they altered their reservation to three days in August, and an hour later cancelled, saying they had to go out of the country. I got an email saying they... Latest reply by Allison2

TV has never been listed as an amenity in our apartment. Guest now wants a discount because she "was planning to hang out with son and watch movies." She can do that on her own laptop because we do have wifi, but no TV is available. So far, she hasn't... Latest reply by Hollie6

I recieved an order yesterday around midnight, instant book (23:42 on 8th of July 2019). That was THE VERY LAST MINUTE BOOKING AT MIDNIGHT. The client ordered a room and called me on my registered telephone number right after. Turned out to be there gon... Latest reply by Nina75

I recently had a man send a request to rent my unit from 9 am until 1 pm. He claimed he and his "wife" were travelling down the east coast and needed a place to stop for a few hours.Looking at his profile, his selfie appeared to be a teenager wearing a sc... Latest reply by William620