Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello Airbnb administrator, Thank you for your attention to this matter. I would like to report a guest who repeatedly violated our house rules, had multiple unpleasant interactions with our cleaner, and left a misleading, negative review in retal... Latest reply by Mike-And-Jane0

Hey! Can someone help me I am a bit confused with releasing dates for trip lengths. When I select from 23rd til 28th should mean 5 nights right? But then Airbnb says its 4 nights.... and it blocks the 28th. Which I would like to leave available for anothe... Latest reply by Quincy

Hi Hosts and Hostesses, My name is Angie and I'm a 27 year-old British Latina who is almost a year into hosting on air bnb in Torrevieja. So far so good but still trying really hard to earn myself a 'guest favourite' or 'super host'. I've noticed that my... Latest reply by Quincy

I have a person that requested to rent 3 nights but check on the day of checkin at 2:30 AM as this is when her flight lands..... Check in is 3PM It's not rented to anyone else and I just said YES, it's ok. What do you think? Paul Latest reply by Elisa

I have had a request for a new booking for 63 nights from a guest with no reviews. This sounds too good to be true. They claim to be 2 adults. Why would they need such a big space with 3 beds, am I being paranoid? Latest reply by Marie8425

So, got my lock integrated through AirBNB, but...it is generating random codes, not the last four digits of the guest's phone number. I've tried disconnecting and reconnecting the lock. No luck. Anyone else experience this? It is a Schlage lock. Latest reply by Leanna49

Yesterday, I went to a new place hosted by Rocio in Puerto Vallarta. I felt like the place was a bit unclean so I bought sheets. When I stripped the bed, I found the mattress was truly disgusting. It was covered in stains I took pictures and sent the... Latest reply by Zheng49

 house we are always welcome for guests and they are our responsibility BBQ,parking area, for chill amazing terrace and garden area 4Bed rooms with attached washrooms Latest reply by Elisa

Hi , We have been with Airbnb for about 6 months and offer our property at a mid week price & weekend price we seem to be getting most bookings for only 2 nights and would like to increase the stays to 3 or 4 nights. What’s the best way of doing this ? Latest reply by Marie8425

Hi, I booked a stay at an AirBnB for a work conference. It was canceled by the sponsor 45 minutes after the cutoff for a partial refund. I immediately contacted the host to acknowledge that this was my problem, not his, but ask if I could cancel so it co... Latest reply by Joel1530