Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

He booked 20 euro a night per room for few days. And preholiday price for 2 days (the ones he wanna extend for) is 24 euro a night per a room. He completely takes my brain out saying: "Why your price is SUDDENLY SO HIGH for the next few days? Is it bec... Latest reply by Olga464

I would like to get some input from this community. I have a renter for five weeks. She has been here for three nights so far. She has had lots of requests for things....and now, she is asking us to buy her a mattress topper for the bed because she has... Latest reply by David3610

I've had someone just book with me who has got a Verified 'Selfie' as a superman picture?? Surely that's not allowed. Latest reply by Aaron393

I had a most distressing experience with a guest recently and I’m beginning to hear that this can be a common thing to acquire free or cheap accommodation. I had a group of 3 stay in our cottage and when I checked on them the next day after they arrive... Latest reply by Ben551

I understand why Airbnb's trust and safety department will suspend an account if a host takes a photograph without a guest's permission. That said, a colleague of mine who is also a host has just had her account suspended and it doesn't seem right to me... Latest reply by Heather133

Our current guest is here for two nights. Now there are three people in the room (Maximum listed capacity is two) and only one is listed. They're also not following the house rules, attempted other entrances into the house, and left 200 used N2O cart... Latest reply by Ann72

How do I find a booked guests phone number? Latest reply by Daniel2293

URGENT TO ALL HOSTS! I'm new to this community platform, but wanted to get this news out to all Hosts and Superhosts with properties on Airbnb. Today, I was going through the listing statistics on the Airbnb dashboard for both of my vacation homes. I no... Latest reply by Lydia94

We had a quest who left cannabis in the room hidden. Cannabis is legal but the concern is a child or pet could of digested it. We already have no smoking allowed but maybe they didn’t smoke it we would like to state something in house rules no legal ... Latest reply by Shirley159

Hi, I received an inquiry from someone for 4 nights, and I received a request from someone else for an overlapping period for 3 nights. I received the inquiry first, so I was exchanging messages with the person who sent the inquiry. I preferred this per... Latest reply by Helen3