Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

28x SuperHost here… been around long enough when AirBnB wasn’t the trashy, ineffective call center it is today. Me: Hi AirBnB. I had a guest that never arrived. They left a fake, retaliatory review because I declined to alter their reservation or refund... Latest reply by Dawn241

increase in number of booking Latest reply by Till-and-Jutta0

Hello, I have started hosting not too long ago (around a week in now) and have 3 bookings so far. One guest stayed a weekend already and the other two are upcoming (1 in September and 1 in July), any thoughts on how I can fill up my calendar quicker? I'm ... Latest reply by Kia272

Hi, I have been a superhost for several years now with a total of 207 5* and 26 4* reviews, average 4.9* (now dropped to 4.86*). I've never had a serious issue with any of our guest, never had to claim damages or received a bad review. Once a guest overs... Latest reply by Yvonne423

How to get a so called "Superhost" to issue a refund when he suffered no harm. I had inadvertently booked the wrong dates under a no cancellation policy. However, I discovered and reported the error to the "Superhost" and to the Airbnb support immediatel... Latest reply by Kari3078

I had a guest book for 6 nights who was bringing her male dog to bred with one in my area. Two days prior to the reservation she canceled due to the other not not being in "heat" yet. My cancelation policy is moderate and I've been a super host for 9 y... Latest reply by Fred13

My guest has requested a partial refund just before checkout and I’m concerned that they will leave me a punitive review if I don’t comply. Here’s the background: The guest booked my apartment for 3 months but they’re moving out today, one month early. I... Latest reply by Bradley187

Hi, I'm in a bit of a pickle and need some advice. I've had a sweet streak of about 150 nights with no issues. Now, I've got a guest who's padding around my main floor in white socks and they're coming up dirty. Yep, didn't see that coming! So here's the ... Latest reply by Fred13

I am now already in a +10 day discussion with Airbnb on an issue of available days that are being switched to ' not active' in the calendar, at a frequency of 1 per day, every day. The Airbnb manager and VRBO ** is ignoring the seriousness of what's goin... Latest reply by Helen744

Port Charlotte, FL I’m a host and I had a family emergency. I have a few guests that I need to find a new host for. Anyone that can take them? please reach out! I have 2 reservations for June, 1 for July and 1 for August. Latest reply by Mike-And-Jane0