Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Twice I've had instant booking on short notice when I'm set to 2 days notice. However, I've had an even more confusing one today. An unverified guest has been able to book our villa for tomorrow.How is this possible when I have the following settings? ... Latest reply by Anna9170

We are new to this. Our third renter booked 7 nights, but can't make it on the first night. Assuming everything else is equal, should we: a) offer an extra night at the end (it seems unlikely they'd stay longer) b) offer to refund one night ($450) even ... Latest reply by Derrick86

What do you do in a situation where the person that booked is clearly not part of the group who showed up? “Annie, party of 3” is 3 guys, none of which look like Annie’s profile picture. Latest reply by Emiel1

Hello, I am a new host and would very much appreciate some help and advise. I have accepted a booking from a guest for a weeks stay. Her profile says she lives in Paris and I cannot contact her by the phone number she has given. At present there is a ... Latest reply by Helen3

Hello Fellow Hosts, With just over 3 weeks to go before the UK Government allow AirBnB's to possibly open up to general travellers in the UK on July 4th at the earliest (still to be reviewed though), I would be very interested to hear about anyone's ex... Latest reply by Tory31

Well it finally happened to us, after several years of amazing hosting we had a reservation where the guest was deceptive and lying saying that it was just him and his four family members .... which turned into an over 100 person giant raving party on our... Latest reply by Jeremy553

I have had 3 guest contact me in the last few days to let me know that they were going to cancel stays that didn't start until the end of April and May. I never received any cancellations so a few hours ago I contacted these people and told them I hadn't ... Latest reply by Isabel348

I am very surprised to see so many angry hosts who worry about the money more than about their health and life. Do you really want to host during a pandemic? You would risk your health for a few bucks? Are you so desperate? Money means nothing if you will... Latest reply by Sarah977

Thought I would post how I handled an unpleasant situation that just happened in case it helps other hosts handle something similar. A self-described student booked my place with three others for two nights, June 1-2. Today is May 30th, a night I blocked ... Latest reply by Russell49

FALSE ALLEGATIONS? customers checked in, stayed 6 hrs and asked for refund? Listing clearly states universal entry, does your payment get held up and do the comments stay