Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

This reservation was made some time ago and I have been in communication with the guest, the picture was of an older couple. They were coming for a birthday celebration. Today it turns out that the birthday boy is 17 to turn 18, still 17 during the sta... Latest reply by Inna22

So I had this young couple checkin on 6/8/19 for two nights, the female who made the booking asked if I would do an early check-in, that they would be arriving at 9:00AM. I had a one night booking for 6/7/19 and was not sure how early I could check them ... Latest reply by Erika620

I am getting more and more annoyed by guests who don't respect my check-in and check-out hours - and what I thought were basic manners. Since I have self check-in available, people just show up in my house hours before my check-in time, make themselves a... Latest reply by Louise0

This is part of the CC Festival of hospitality, original topic created in the Italian speaking Community Center, by @Cinzia29 and translated below. -------------------------------------------------------------------------------------------- When y... Latest reply by Rishabh10

Hi everyone, The longer you host, the more you learn about what you need to make clearer for guests. This is particularly true of actions that are done differently in different countries, such as recycling. You may have realised after one group of gues... Latest reply by Sarah977

Hello everyone, We’re looking for tips regarding check-in guides you send to your guests in advance of their stay. As you know, there can be quite a few things you need to mention to your guest before they arrive, such as guidance on how to find your... Latest reply by Rita662

Hello fellow hosts, I am a fairly new host, (6 mo). I've had 17 stays and 3 more are scheduled. Three of my guests have had a verification tag stating, 'Also a host'. Does anyone know if there is a way that we as hosts can view their listing after they... Latest reply by Merlyn5

I supply all condiments , tea, coffee, sugar, milk, biscuits, sauces, soup so that if they are late there is something there for them, washing tabs and conditioner, all bathroom requirements. Do I need to supply cereal? Latest reply by Drew140

Am I allowed to get the name of all the guests coming to my house prior to accepting a booking request? We can house up to 6 people and I would like to know who is included in the group in addition to the person booking. Am I allowed to request Social... Latest reply by MariaLuiza4

I got a booking request last night with a person new to Airbnb. She just sent a quick message. "Hello! Can't wait to spend nights at your place with two of my really good friends. See you soon!" She had four guests on the request, but said it was for her... Latest reply by Rich-and-Yan0