Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Aloha, We host a condo on Maui and had a guest reserve our unit almost 6 months in advance. This reservation was made yesterday. Per our listing, we will charge an additional HI accommodation and state taxes on top of the total nightly rate. Our guest ... Latest reply by Fred13

On my listing it clearly shows that our home is not suitable for parties. We have 4 women staying here, for a graduation celebration. They asked if they could "come back here" after the ceremony, and I said they were welcome to use our deck - assuming ... Latest reply by Margot63

I have a house and rented it without airbnb for long terms. The tenants filed bankruptcy and did not pay rent for 3 months. I had to go to 2 courts to evict them. They took fixtures and some appliances. What it it happens again through airbnb. Please... Latest reply by Moe19

Morning Everyone. I am new to this group and I hope someone can help me. I have been hosting now 6 apartments for the owners for the last 10 months and have had fabulous guests and great feedback. Unfortunately I have had that one guest recently that... Latest reply by Christine615

Could some of you more experienced hosts let me know if I should be worried or not? Also, what questions would be appropriate to ask my guest to help me vet this booking - since they appear to have set-up their account just prior to booking my place ( Gvt... Latest reply by Edwin57

What a whirlwind this summer has been.. 3 months of non-stop popularity, I could do no wrong. People just booked without asking questions. People checked in, only to turn around and go out to see the sites. Besides a bed, fresh linens and a shower, guests... Latest reply by Tony134

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108

Hi, A guy called Jeremy *** is supposed to have 394 Facebook Friends. He asked me to host one of his friends, named Carlos, for a week. I accepted. Carlos asked to pay by bank transfer, and told us it would take a bit of time because his bank was in S... Latest reply by Michelle254

Hello, After lots of great experience with our guests and the services provided by AIRBNB we have now a very unfortunate case at hand. Our guest left the premises ca 2 hours after check-in as the property did not have air-conditioning. The property does... Latest reply by David126

Hello, So we have been using Airbnb as hosts and travellers since August and so far have had great luck with guests. This weekend we rented out our 1 bedroom/1 office apartment for what we thought were two nurses coming from DC. Nothing out of the or... Latest reply by David126