Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi all I'm wondering if anyone can give me some pointers here. I have been hosting for 1 year and most guests have been pleased with my place. Its definitely an older place hence the price is cheaper and I have all the photos to show. I had a family s... Latest reply by Welcome0

Hosts have fixed check-out times but guests sometimes remain in situ beyond the check out time particularly if they have later flights to catch. I have re-itterated check out times, generously given a couple of hours extension without charge if it's conve... Latest reply by Huaai0

A couple months ago I had a guest make a reservation for my house in Virginia for somewhere between 9-13 people. My rate for that weekend was a set weekend rate and NOT based upon the number of guests. He did not question the rate and the booking was made... Latest reply by Linda108

I have instant booking ON and my checkout time is set to 12:00 pm (before). If someone wants to checkout very early in the morning, I am unable to go and receive keys at 5:00 am (example). The term "check out before 12:00 pm" means that a guest can ch... Latest reply by Phyllis21

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4

Hello! I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It often requires double as much time to clean after such people. What to do? To write a bad review is nothing. To charge money for cleaning, ... Latest reply by Lizzie

Hi hosts, Just looking for your kind advice. We have some upcoming guests that would like to stay. Initially they said they were looking to come for work / leisure. After accepting the guests, they mentioned that they will need a work space (desk... Latest reply by Ange2

My current guests said they found dirty dishes in the kitchen and hair in the shower and sink but I know for a fact my professional cleaners that I hire did a great job as they do each time. My fear is that at the end of their stay, they will ask for a r... Latest reply by Heather40

We have been hosting our cabin for several years now and just recently had a guest who didn't respect our house rules and left our kitchen a mess. One of our house rules is to re-stock any food item that you use up, but to enjoy our fully stocked kitchen ... Latest reply by Sara2