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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I got a reservation for this weekend from a local guy with one 1.5 star review. According to review, he threw a party. I read him my party riot act (I check IDs, have counter installed, etc). Silence for a few days, my calendar is blocked. This morning ... Latest reply by Mike-And-Helen0

HELP! Need your thoughts please..... Here's the situation: Got a reservation request about 7 weeks ago. It seemed to be from an enthusiastic young man who wanted to come to my area for a weekend getaway with his girlfriend to explore the area. I approv... Latest reply by Laura2592

I am investigating listing an entire house while the owners are away for 2 months. I feel very responsible for the welfare of the owners house. What steps can hosts take during a stay to check on the welfare of a property? Thank you in advance for ... Latest reply by Sarah977

Hey there Hosts, When a guest writes a review about their stay, the host can always reply to it. Do you often reply to your guest’s review? If you do, do you have your own personal guidelines on how you reply? What are your top tips? Thanks, Ste... Latest reply by Stephanie

Los Angeles Superhost here. I booked a woman who initially booked for 3 months. She drove by my home and said oh, this looks like a busy place and parking is concerning to me. She downgraded her reservation to one month. This was in May 2018. From May-... Latest reply by Swan-V-0

Is it possible to contest a cancellation claimed for extenuating circumstance? I have a strict cancellation policy, but I just found out Airbnb overrode that and refunded a guest less than 24 hours to arrival. The reason given was flight cancellations o... Latest reply by Susan868

I have noticed that quite a few of us hosts hesitate to come out with a straightforward, negative review, even if we feel like it. Also, some of us can go a bit overboard with too many details in a bad review, which renders it mostly ineffective, and it ... Latest reply by Viktoria56

Sorry for the long text... I should have noticed the signs when the guest booked my humble place for 5 days (I rent 3 rooms in the same place with shared kitchen/bathroom/living room). In his first message he said "Dear Rene', I am a neuroscientist visi... Latest reply by René137

Hi, I'm about to host my first guest this evening. It occurs to me only now that many people expect to have a key, but I'm really not comfortable giving a key to guests at all. This is my home and I'm certain giving out keys to people will invalidate my... Latest reply by Helen427

Hi everyone, The longer you host, the more you learn about what you need to make clearer for guests. This is particularly true of actions that are done differently in different countries, such as recycling. You may have realised after one group of gues... Latest reply by Sarah977