Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello, From the moment you first hear from a guest, you are starting the journey of hosting. Each conversation is important and can help you as a host find out the information you need and also make your guest feel excited about their stay. There ar... Latest reply by Cormac0

Hi all, I am a fairly experienced host and have a dog, but I am embarrassed to admit that my dog unexpectedly bit a guest on the leg after over 90 reservations incident free. Luckily the bite did not require immediate medical attention, but left some br... Latest reply by Kevin1322

This is a problem I seem to have frequently, guest books, I accept, then later get a message from guest saying they would like to cancel because there is no heating. Normally I would just go ahead and cancel, I am perfectly aware that not having heating i... Latest reply by Tia-and-Anthony0

I supply all condiments , tea, coffee, sugar, milk, biscuits, sauces, soup so that if they are late there is something there for them, washing tabs and conditioner, all bathroom requirements. Do I need to supply cereal? Latest reply by Drew140

I have refined my online listing numerous times and have a printed user's manual in my apt. that describe and explain everything to the nth degree. Nonetheless, I have guests who make false claims in their reviews and sometimes downgrade me. For example... Latest reply by Mandi-S-Just-Business-Ro0

Hi Everyone, My guest is staying in our private room that we rent out in our home. Because we already have two territorial dogs on our property, we have a no pets policy, but we obviously make exceptions for service animals. My guest arrived, and it was... Latest reply by Lizzie

I could use some advice with a situation... we have a two-family home with units on the first and second floors of a 1890s house. Though we gutted the house and added sound attenuation between floors, you can still hear movement and muffled voices upstair... Latest reply by Alexandra316

I am a I Super Host and have been for a very long time. I have guests at the present time that it seems think they are at a hotel. I left 4 wash clothes and 11 towels for 4 people staying 3 nights. The said they needed more wash clothes. I brought t... Latest reply by Cheryl389

A guest is eloping and will be spending the weekend at my cabin. They want to hire a photographer to come in to take pics on my property. My cabin is nice but it's not that nice! Wondering if this is some type of scam or if I'm just being paranoid? ... Latest reply by Carol701

I recieved an order yesterday around midnight, instant book (23:42 on 8th of July 2019). That was THE VERY LAST MINUTE BOOKING AT MIDNIGHT. The client ordered a room and called me on my registered telephone number right after. Turned out to be there gon... Latest reply by Nina75