Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I’m based in London, UK and was fully booked for all of 2018 but have zero bookings for 2019. I’ve lowered my room rate a couple of times, decreased the minimum nights and still no bookings or interest at all in the last 2 weeks. I t’s the first time th... Latest reply by Helen427

Dear Hosts and in particular Superhosts I am facing the cancellation of my superhost status as Airbnb pretends that I did not correspond with the 90% response rate requirement. However, this is not correct, I did answer more than 90% of the requests wit... Latest reply by Yoh124

I have been a superhost since when i started, 2 years or so, and i recently lost it , not for some reviews but because i did a sequence of cancellations, and well, i feel so relieved. Being a superhost means people expect a lot from you and your place, ... Latest reply by Ryan562

Hi everyone, We have reached that time in the year again for the quarterly Superhost assessment, where we celebrate all of your hard work! This evaluation period started on the 1st of April and will run until the 14th of April, after which you will hear h... Latest reply by Flora14

Honestly, what does it do for us besides the annual pitiful $100 travel voucher AND the free airbnb magazine? We're all busting our butts worrying about getting, keeping and losing superhost status. WHY? Convince me that being a superhost is such a ben... Latest reply by Barry-and-Lera0

The April evaluations have just passed. What has been your longest run of quarters (evaluations) with keeping your Superhost status? I'm sure there are a few hosts here that have crested the 20 straight quarters mark. Our goal right now is 25 quarters so ... Latest reply by Susan17

I had an erroneous cancellation, which I had removed, but now they are telling me I can't get my Superhost rejection overturned (I have to wait until the next evaluation period. Is there a way to contest this decision? Message thread below: APRI... Latest reply by Thomas1365

URGENT TO ALL HOSTS! I'm new to this community platform, but wanted to get this news out to all Hosts and Superhosts with properties on Airbnb. Today, I was going through the listing statistics on the Airbnb dashboard for both of my vacation homes. I no... Latest reply by Lydia94

I have a place where we allow pets in our house - My first line in my bio is "I love Dogs" and my profile pic is holding a Dog and it states that the place is pet friendly. I always message the guest to let them know that the place is all set up and rea... Latest reply by Victoria567

Hello fellow hosts, as a newbie, I wanted to ask a question. From my understanding, the evaluation period for superhosts takes two weeks from the end of the evaluated period because that's how long guests have to complete their reviews for that period. ... Latest reply by Mariann4