Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I’m trying to book a bnb and it won’t let me Latest reply by Paula

hello im trying to book for me and 3 other friends i nice home hotel in London and i have enough on my debit card but it will not accept my purchase can you pleas help me ? best wishes Siggi Latest reply by Paula

The new AirB policy of limiting reviews of Stays has a very dampening affect of the community needs for guests. I suggest that reviews be allowed which are at least 5 times longer than currently so that patrons can post helpful information. Latest reply by Mark4445

I am new here, downtown Toronto two suite need one month or longer rent out, posted but no booking, how to check nearby price or why no one booking. I need some help thanks **[Title and content updated by Community Manager] Latest reply by Helen3

UNBELIEVABLY FRUSTRATING!!!I was on a chat and was supposed to be a 1-2 minute chat, and I've been waiting 1/2 hour and still no reply. Literally, WTF. How does a company this successful still manage to have absolutely the poorest customer service??? I... Latest reply by Breanna

I will never be able to forget this guest because this guest was a very greedy and stingy person. I even gave a room and did not get any money, this is a complete lie. I don't want to work with this kind of booking guest..I am very fed up with such guests... Latest reply by Breanna

Can anyone please explain how requiring hosts to have a portrait photograph and written profile but not requiring this of guests when making a booking is not discriminating against hosts? Personally I don’t have a problem having this in my host profile, I... Latest reply by Scarlet95

I'm on Airbnb for a little over a year. The first few months were great bookings and I became a super host very quick. But now it's very slow, for several month I had no bookings. And for now in the high season it's very discouraging, I only got a booking... Latest reply by Sunny273

Why are Airbnb so evasive? The so called support, stick to a script and will not transfer you to a manager, they won't give you the head office phone number nor its address. It cost me a lot of money speaking to their US support because the UK support is ... Latest reply by Scarlet95

Hello AirBNB Community, I am a newbie here and i am gathering information and experiences that may help me in the future when i open as a host. I let a so called friend live in my home for a short time, she knew i would be asking her to leave, due to ope... Latest reply by Helen3