Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Super Hosts need to get above 80% five star reviews (among other criteria) to achieve Super Host. What about we have a Super Guest concept too? If a guest averages above 80% five star reviews they are a Super Guest and they get access to instant booki... Latest reply by Byron54

Our most recent guests complained about weird things like old carpet, a spot on the microwave, and some clean dishes left in the dishwasher. We went over immediately to clean, and they walked us around the house pointing out all the little issues they cou... Latest reply by Sarah977

Hello, I have just added a new property and have 2 payout accounts. How do I connect the new property with the account that is not the default account? Latest reply by Emiel1

The majority of my bookings come from Airbnb - I like the opportunity to interact with guests on/before booking so we all know what to expect and that we’re going to be the right fit for each other. I had a run of high scores on BDC which seems to be attr...

What can I do if the renter doesn't left the room? I am first time host. Latest reply by Helen3

This is making no sense to me. Today is Thursday, guest is arriving on Sunday and is telling me that he will know that morning because he is waiting on the car company. He is telling me he is not able to narrow it down whatsoever and I need to meet with h... Latest reply by Helen744

Hi, i am from ukraine and now i am in kiev. I posted my flat to rent it but airbnb dont confirm my payment method (western union) more than 3 days, do anyone know how to solve this problem? cause i have 3 bookings and cant take my money. thanks Latest reply by Diliara0

A few moments ago we cancelled 2 reservations as per guests requests. We have a strict cancellation policy and a 5-night minimum stay. We host on airbnb to supplement of our family income. Our listing is a summer 3-bedroom house in Cyprus so hosting for ... Latest reply by Dimitar27

Do you prefer to chat with guests often during their stays? Or would you rather not hear a peep? Should guests tell you when they arrive or when they are checked out? As a guest yourself (if you use ABB outside of hosting) do you like your host to commun... Latest reply by Elaine701

Is anybody else finding that since Covid you clean more deeply than ever and in irony guests are much more picky? I have noticed this year getting a few 4 stars on cleanliness when I know they were not deserved and in comparison to previous years I always... Latest reply by Jerry473