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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

This morning (GMT+8) time, I had a message from my current guest saying that a thief broke into the villa and stole money from them. So immediately I sent my staff and security to the villa to investigate (we have 24 hours security patrolling the villa at... Latest reply by Anton33

I’m really not sure what to do, I have just hosted some guests that have dropped something heavy on my kitchen floor(which is barely a year old) and it has smashed one of the tiles. I have had several quotes for repair that all have said the whole floor n... Latest reply by Sarah977

Hello,I have a guest who booked the apartment at 10 AM the same day for 2 days and did a self check in within 2 hours after booking.Within an hour he wrote to me that the bed is broken. I had cleaned the apartment just yesterday and the bed was fine. Also... Latest reply by Kelly149

Hello, We are new to hosting and have a weird situationat our hand. Our guest stayed for five nights (Jan 05 to 10) and at the end of his stay, wanted to extend for another night. He said that he's unable to make the reservation because he's transferring... Latest reply by Solveig0

Hello,Today I received a call from an Airbnb agent asking me to alter the date of a reservation which I had declined to the guest. I politely declined, and then the agent asked me why am I declining it as the calendar next month is free. I was taken aback... Latest reply by Brian1617

Hi Everyone, Would appreciate some advice from those more experienced and emotionally uninvolved Here's the scenario, I week ago, a young airbnber - only 1 previous stay - IB 2 day holiday for 2. He messaged me and said it was for his parents as a... Latest reply by Kit45

Hello Everyone- we are newer hosts and have a small condo in traditionally family-oriented beach community. However once a year there is a traveling spring break party that comes to our beach. I do not want to rent our condo to a young partying crowd b... Latest reply by Emily487

Good evening, My guests have arrived later than expected. Thats not a issue and they apologised. However they are very uncomfortable with our little dog, and wanted us to lock him in our room. He is clearly pictured on my listing page and my profile as... Latest reply by Branka-and-Silvia0

Hello everyone, I need help with trying to decide if I have a case to see a lawyer about Airbnb not wanting to provide my flooring to it’s previous state. My past guests damaged my home which costs my home insurance over $30K in damages but due to how my ...

This post is especially for hosts in Atlanta. I hosted someone over the holidays using the account name Meon (I'm not saying a person in the world named Meon actually reserved my house, but that was the name on the account). To make a long story short, t... Latest reply by Ryan563