Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I want to leave a review as a guest of my latest airbnb stay in Germany but I cannot find the place in the app and website to write the review. Please let me know how to do it Latest reply by Elisa

A potential guest is insisting on receiving a senior citizen discount for their stay. I advised them to coordinate directly with Airbnb regarding discounts, as pricing adjustments like this are not something I handle manually. However, they keep asking me... Latest reply by Helen3

Hello everyoen, i need home to near to Koc hospital like 10-15 minutes. Cause we have procedure then we will stay 10 days at home. Latest reply by Paula

Hello everyone,I am a Superhost with four years of experience on Airbnb, hosting hundreds of guests with consistently high ratings. I am posting here because I believe the automated review-removal process has failed in my case, and I would greatly appreci... Latest reply by Tuğkan-Berke0

I received an Airbnb gift card from my kids for Christmas. When I went to scratch off the gray area by the PIN, the whole gray area came off in one piece like a sticker and tore away the paper area where the PIN was. Now I cannot read the entire PIN. A... Latest reply by Daniel15199

So this is my first time using Airbnb, when I press the Request to book button, Airbnb asked me to verify my ID (using passport, visa, ec.) The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself does... Latest reply by Emilie

I list for $750 usd. But the info I received at booking says one guest was charged $850 and the other $921. I’m not complaining about extra money, but I don’t know if the guests were actually charged the higher price & they knowingly rented at this price ... Latest reply by Elisa

Hello hosts. Please tell me, maybe someone tried to solve the issue with a photo instruction for the convenience of the arrival guests? I have been hosting guests for 4 years now and still have not found a page where I could upload a file with photo instr... Latest reply by Nana31

Hello, the tv remote at my rental hasn’t worked since my current renters arrived. (I clearly should have checked prior to their arrival).They notified me Friday, I dropped off more batteries, my husband tried to fix it to no success. A remote is on order ... Latest reply by Karen114

I had booked a long term reservation on Jan 23rd and had to cancel it less than 24 hours due to project cancellation at the client location. In order to prevent any loss to the host, I reached out immediately to the host and expressed my situation and ask... Latest reply by Rebecca