Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I list for $750 usd. But the info I received at booking says one guest was charged $850 and the other $921. I’m not complaining about extra money, but I don’t know if the guests were actually charged the higher price & they knowingly rented at this price ... Latest reply by Elisa

So this is my first time using Airbnb, when I press the Request to book button, Airbnb asked me to verify my ID (using passport, visa, ec.) The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself does... Latest reply by Daniel13664

Hello hosts. Please tell me, maybe someone tried to solve the issue with a photo instruction for the convenience of the arrival guests? I have been hosting guests for 4 years now and still have not found a page where I could upload a file with photo instr... Latest reply by Nana31

I received an Airbnb gift card from my kids for Christmas. When I went to scratch off the gray area by the PIN, the whole gray area came off in one piece like a sticker and tore away the paper area where the PIN was. Now I cannot read the entire PIN. A... Latest reply by Jake610

Hello, the tv remote at my rental hasn’t worked since my current renters arrived. (I clearly should have checked prior to their arrival).They notified me Friday, I dropped off more batteries, my husband tried to fix it to no success. A remote is on order ... Latest reply by Karen114

I had booked a long term reservation on Jan 23rd and had to cancel it less than 24 hours due to project cancellation at the client location. In order to prevent any loss to the host, I reached out immediately to the host and expressed my situation and ask... Latest reply by Rebecca

I try to verify my phone number, I get the text message with the code but when i put the 4 digit code it says that the code is invalid, although it is the right one. Please help Latest reply by Bojana45

Hello Hosts- ive had the worst spring yet with lack of reservations at my downtown home in Nashville (takes 8)...then I realized my location had fallen off after 5 years! took a week to get help from support on this and 4 phone calls plus messages...then... Latest reply by Mike-And-Jane0

We made a reservation in Illinois and paid a 50% deposit and was told that the other 50% would be taken 3 days before check-in. Meanwhile our cc information changed and we have changed it in our account. My questions are: Will the other 50% be charged on ... Latest reply by Fred2984

Hi, Why there is no community for guests? Anyway, I am searching on airbnb for one bedroom with one bed only. I set the filter accordingly. However, airbnb still shows an apartment with 4 beds, why? Thanks Latest reply by Chongwei0