Help with your business

I partially refunded a guest due to a cancellation that rebooked some of the dates. The refund to the guest was taken out of my payout twice. I called support and they admitted it was a glitch. This has been almost a month and still no payout. I keep gett... Latest reply by Sarah977

Hi, I have a potential booking, the potential guest wanted a wifi upgrade so I agreed but they say that I, the host, has to pay for the upgrade, not them, the potential guests. Is that correct? If so where can I find this info on Airbnb, thanks. Latest reply by Mike-And-Chantal0

Hi all,I am new host and have been approached by a couple instagram collaborators whereby in return for free accommodation they promote your space or give you a few photos e.g. I'm wondering peoples thought about this. I'm not comfortable blocking out a d... Latest reply by Mary996

My base price is $130 a night but when I view the actual listing it says 'from $95' a night. When people go on line to book they are unhappy because of the price disparity. Help! Latest reply by Emiel1

I am a new property owner and I am currently shopping for insurance as well as looking for prospective property management companies to work with. My question is for owners that work with property management companies. Did these property management compan... Latest reply by Sarah977

We are located in the Philadelphia Art Museum area. Looking for reliable cleaning service at a reasonable rate for our Airbnb property. Any recommendations would be much appreciated. Latest reply by Liv

I am a first time airbnb host and am waiting for my first payment from them. They have advised me that payment has been released but I have not received it! They do not seem to take any responsibility for finding out where the money has gone and keep tel... Latest reply by Margaret427

Where did the Occupancy Taxes go? Last year and the year before, you could download your Gross Earnings to a csv and the last column was Occupancy Taxes. Now it's gone. Reached out to them and the support had no clue as usual. They said they would call me... Latest reply by Heather213

Hey Lovely People,I am an airbnb host and my number of properties have grown over the past years. This growth has limited my ability to understand my guests reviews and feedback. Airbnb doesn't provide with a data file for reviews like they do for payouts... Latest reply by Emiel1

Can someone advise me please. a guest has made a request for June and some of the dates he requested I had not blocked off some of the days which were unavailable. I explained to the potential guest but will I be penalised for not accepting the booking ... Latest reply by Imogen23