Help

Hello, I have a guest requesting a refund. The guest had a reservation and cancelled 1 month and half away from there arrival date which I believe it leads to a full refund according to the strict policy.However, the guest is still requesting certain per... Latest reply by Sarah977

Hi everyone. Can anyone tell me if every message between hosts and guests are recorded and if so, where to find them? It seems, correct me if someone can tell me otherwise that only the messages after a booking is confirmed are recorded. I needed to lo... Latest reply by Jeanette37

I spoke with an Airbnb Customer Service person about my desire to limit Smart Pricing to my off season. Otherwise, it can result in folks booking at a low price during the peak season, when I always book solid at top dollar. This hurts both me and Airbn... Latest reply by Emiel1

Greetings, My name is Rhoda from Harare, Zimbabwe,I am host. My family and I from Zimbabwe are attending a family memorial in Johanneburg soon. We looking for an airbnb in the vicinity of Bedfordview or close around. We will be 8 adults and we would... Latest reply by Rhoda6

The base price of my unit is set at around $85 per night. AirBnB advertised it at $48 per night for nearly the whole month of December. It is also discounting on the weekly and the monthly pricing as well by approximately the same percentage. Why is it... Latest reply by Colleen215

Has anyone else got robbed of their Superhost status?! We've been host for 3 years and Superhosts for the same time period. UNTIL, Airbnb rolled out the policy of 50% review rate (reviews given BY GUESTS). We had a guest stay for about 3 months (bookin... Latest reply by Linda108

Hello, my payment is delayed due to the airbnb platform, I already sent several emails telling them that they did not send me the payment and always the same automatic response, my payment is in future transactions and my host has left 4 days , I tried to... Latest reply by Lizzie

We are superhosts and we have moved to new premises.. Can we keep our superheat status and can we keep our reviews from our previous place? We would ha try to lose our reviews and start all over again ? Please can someone advise Latest reply by Emilia42

Hi All,I am confused re this work collection email.The tiny cottage in our listing has no gas in it its totally electric so does not require a carbon monoxide meter.We had an email saying that we were not in the work collection because we do not have one.... Latest reply by Eddie67

Dear Airbnb community, I am pretty new to this. I have received one payout, but I have have payments pending release amount to more than my set minimum. I have not just seen a transaction report for these. Some of the pendings are from my view first book... Latest reply by Quincy