Help

Hi I am Breny from New Zealand and a super host. I had a guest not stay but they didn't cancel. Should I pay some money back to them. They don't expect me too. It would be great to here from some one about what they would do.Cheers Breny Latest reply by Brenda318

Hi there - I am currently staying at an Airbnb, and i have agreed with the host another stay but cant send a new inquiry (with the new dates) that the host can send a new offer to. HELP! Latest reply by Nicole1099

My trip starts in 6 days.If I cancel I'll loose 50% of my amount (1200€).How do I get my money if he is not canceling and not giving access to his apartment? I'm a long time user of airbnb but that scenario is totally new for me. Please help. Leon Latest reply by Sarah977

Hi, To whom may I complain/report about missleading information about place to stay? I was my parents in Cape Town, we booked the place which looked totally different from the reality. Bedsheets were not changed, with clear signs of someone who just jump... Latest reply by Helen3

I have an Airbnb room on the Gold Coast in Australia and the price displayed when guests search is shown as $73 when the minimum price is $100 per night. I have tried all settings I can find without any luck in changing the displayed price.How do I set i... Latest reply by David-and-Magdalena0

My guest had to cancel her credit card that she paid with and her last payment is due on Tuesday, she needs to change the credit card since the original one has been cancelled. How can she do this? Latest reply by Gerry-And-Rashid0

Hello All, I am new to Air bnb hosting. My question is, how does teh payment system work, i have two bookings, do i need to send them each an invoice or does Air bnb sort that out and the money goes into my account once the gguest stays? Many thanks Latest reply by Mitchell60

I do not have a problem if they cancel a couple of months in advance. Will Airbnb penalize them? They are good guests we have had in the past and would like to help them. Latest reply by Randy-And-Jean0

hello! I need some help asap. I tried to book a room for two, the host accepted us but the transaction fails every time and I can't understand what's the problem. it says *update you payment method. you have 4h left to do it* and *failed to process the pa... Latest reply by Zeljko7

Hi, I tried to book a place and put in my credit card number but on the website it said that my credit card was declined so I tried a few times. However it kept getting declined so I put in another credit card. The second credit card went through but appa... Latest reply by Zeljko7