Help

Hello there! I was about to book a place in Italy for a couple of days when I realised, reading the details, that the host asked for 50€ extra for check in after 7pm and 60€ for cleaning, both to be paid in cash at the time of check in. Is this allowed? S... Latest reply by Francisca83

Hi, We made a request, the guest accepted, we have been already charged (even though it is a new year's trip and we are in July!) and now the host tells us that we can't have that place because it had already been booked. On the host's profile she mention... Latest reply by Mike781

Wondering how I can contact other hosts in my area in Maroochydore who may be able to co host in January 2019. Thanks Latest reply by Julie1130

Warm greetings from Bali! I'm managing several listings, and some of them are of the same property (one for the whole house, and two others for when it is rented one room at a time). I used to be able to sort the listings alphabetically so I can see and b... Latest reply by Kadek1

We’ve just listed our home and booked three separate guests. Our home is clean, etc. My first question is how many bath towels do I need for two night stays? We can have four guests at a time, for two nights per booking, so do we need to get 8 towe... Latest reply by Steve633

HiA guest cancelled and as I have a 'Strict' policy she has only received a 50% refund. I thought I get the other 50% when she would have checked in (20th Sept).Meanwhile guest has raised a resolution query with me for the other 50% as her uncle died and... Latest reply by Lisa723

The guests told me he had friends visiting from London coming to my area, and was booking so he can be close to them. That he will be cooking for 5-7 people on Friday only and needed a nice size pot. My profile says use of stove and oven with prior arran... Latest reply by Simone466

I had a guest cancellation due to family illheath I recieved the payment from airbnb i then refunded the guest though airbnb as the dates were rebooked.the problem is I have received no payments for the rebooked dates Latest reply by Emiel1

I have recently added a new listing to my profile.I have set the price "per person", but Airbnb keeps charging the guest the "per person" rate for the whole unit. ie the unit sleeps four people, but the guests are only being charged for one. In a short sp... Latest reply by Emiel1

This is my first week being a host. I have set my listing to instant booking and I’m happy with that. But I had an inquiry from a young woman with severe environmental allergies, asking for lots of details about my space. I’m eager to get as many bookings... Latest reply by Sandra126