What hosts are saying

    I had to cancel a reservation, and I spoke to my host and he said he would refund me even though there was a strict refund policy. The problem is, the card I gave him to reserve the room, has been hacked, not by him by the way! SO the CC company gave me a... Latest reply by Mike340
    How I can contact customer support with the specific reservation? I have questions to ask? With the customer we adjusted the reservation days from 4 to 2 days. The guest has been cahrged for 4 days in the begining and never reseived the credit back for 2 ... Latest reply by Quincy
    Hi everyone, I’m new to hosting on AirBnb and I’m still a little confused on what to do with inquiries that need to be pre-approved or declined. I recently had a host ask to stay at my place for a discounted price and offer to pay outside of Airbnb. I’m d... Latest reply by Noelle33
    I have been trying since last year to discontinue hosting on Airbnb but I have been having difficulty signing in. I tried updating my profile but honestly there were too many requirements. All I want is to discontinue because my apartment is no longer ... Latest reply by Quincy
    I've reported a scam listing and yet it is still up and other listings about possbile fraud as well in London. Don't you have a technology in place or a team of workers to prevent such listing to be listed? " We have also improved our user flagging capab... Latest reply by Matthew285
    I received an instant booking from a guest. Despite the fact that my listing clearly states that it is not suitable for young children (it's an open plan cottage with mezzanine floor) they booked. I thanked the for their booking and asked them to confir... Latest reply by Dina92