Help

hej, I am missing special offer option... Ther is no item where I could press that and offer some other room. Why? Greetings, Baiba Latest reply by Steve143

Hi. I'm curious how other people would handle someone asking for already booking walk through. It seems somewhat understandable since they want to book for multi week and then come back after thebholidays for a month in December. But I keep having feeling... Latest reply by Jim40

Hi, I am from Europe. What I would like to know is if AirBNB reports and sends our personal data to any of the national authority, like Taxation Office?Does AirBnb give any personaly information regarding the money transfer to the national authorities? Th... Latest reply by Steve143

Hello, I have faced a problem while trying to rent an apartment.I booked an apartment, airbnb sent me payment details, everything was fine leading up to that moment.I did make a payment (it was my first time using airbnb) but unfortunately airbnb didn't ... Latest reply by Jeff158

Hi AllWe recently had a guest stay for 41nights (our longest booking yet). But during and since that time have had very little enquiries coming through. I'm a little concerned as it's a peak season here in Melbourne (summer) and we have historically had v... Latest reply by Marcus0

Hello, I specifically booked a trip with a Moderate policy so that if all my friends couldnt commit to the large house then I would get all money refunded, including the service charge within 48 hours. But when I go to cancel, it is advising I will get fu... Latest reply by Marcus0

I just put my property in instant book. Yesterday I had a request to book which surprised me. I agreed then he cancelled. He said it was already booked. I confirmed it wasn’t but he had in panic booked elsewhere. I am presuming it was booked but by him. H... Latest reply by Avril15

Hi, there is a host, who accepted my reqeust, booking and payment were done. After that, the host become very offensive and asked me to book another accommodation. I asked him to cancel the booking and refund full payment, but he declined and asked me to... Latest reply by Marzena4

Hello, Does anyone know how to reassign payment of cleaning fees directly to host?In my scenario, I refund directly my co-host for any expenses encountered. We recently noticed that he was receiving the fees all along, so I've been double paying. Is ther... Latest reply by Matthew285

Hello,We have had 2 cancellation last year due to the Napa area fires... we don't have any cancellations ever but got 2 last year and it is damaging our rating. What can we do? Latest reply by Matthew285