What hosts are saying

    Younghun0
    Help

    The customer service response so slow

    I had a horrible experience with the airbnb customer service.I traveled around europe last month, and this thing happened when I was staying in the Netherlands. I was so busy traveling on my own and I had to book this room the day before I went to Amsterd... Latest reply by Linda108
    Eric379
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    Should I report this host?

    Going to Mallorca next week and found a lovely apartment for great price. But a little to great judging by the pictures... The host has no reviews and joined just this month. I thought maybe that's why – she lowered the price to get some guests and review... Latest reply by Eric379
    Sacha18
    Help

    host wants to cancel my booking.

    Hi there, My hosts just contacted me saying that there was a mistake in the website as i booked the entire flat for 3 nights, but she want to rent the flat only for a minimum of 4 nights. There was nothing written on the website or in her advertise. The p... Latest reply by Sacha18
    Natasha67
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    Pricing

    I have a booking and the payment went through and was confirmed. Two days before check in they decided they wanted to come a day early so they booked the extra day but the pricing doubled. So I have received my money but it is more then what it should be,... Latest reply by JC-Vacations0
    Linda348
    Help

    Contacting Airbnb by email.

    Hi I cannot find any contact details for Airbnb on the website, which is not helpful if there is an emergency. I wanted an email address to report what is probably a phishing email purportedly from a prospective guest saying there was another website offe... Latest reply by David126
    Mark523
    Help

    Data request about a closed account

    Dear AirBnB Team, we got a letter from the local tax authorities regarding our income through AirBnB for year 2015. The figures they have stated in the letter were far from what we have actually earned as a host, but as we have closed the account back in ... Latest reply by Quincy
    Thomas387
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    reservations

    My guest (Jane) informed me (no request, simply a statement) that she was changing her (minimum two night reservation) to one night. I agreed to the change as my cancellation policy is listed as "flexible" (I've since changed that to "moderate") and advi...