Help

All emails route through Air B & B and I cannot reach the guest even though I've left VoiceMail to confirm his stay for December 1st for three nights, and send me an email so I can send the INFO PKG to allow him unescorted access to the unit? I need to co... Latest reply by Lizzie

I have added my Payoneer card 2 months ago but they still say it's pending and needs 5 business days to verify.How can i force AirBnB to verify my Payoneer card, and give me my money? Latest reply by Kirstie

Hi, we have a 2 month booking which the guest wants to change, reduce by 15 nights, which we are happy to do. The problem is that when I try to reduce the days the cost of the booking jumps substantially by several $1000 instead of reducing in cost. Any... Latest reply by Robert78

Hi, Do you guys know how long it takes to receive the payment? My guest just left today My guest slammed the entrance door, breaking the glass. I have sent him a request for payment to repair it but he has not accepted. What should I do now? Latest reply by Robert78

I read this article http://www.independent.co.uk/news/world/europe/airbnb-rentals-berlin-germany-tourist-ban-fines-restricting-to-protect-affordable-housing-a7008891.html Latest reply by Marcus0

Hi Community, I am trying to send a Special Offfer to a guest for R$8300 brazilian reais. But when I enter this amount and click to send the offer, I get an error message saying that I need to put in a valid value and the nearest valid value is 8299.25016... Latest reply by Karen-and-Brian0

HiI have a 2 bedroom apartment (each with queen double beds) with an extra room which can be fitted with airmattresses/rollaway beds to sleep one or two additional guests. >How should this be described in listing to ensure "Search" picks up all guests sea... Latest reply by Karen-and-Brian0

Hello,I'm having repeated problems with bed linen policy.I say in the section "other things to note" that I do not provide bed linen but I keep getting people who instant book and then say they can't bring their own linen.Any ideas on how or where to stat... Latest reply by Anastacia0

Please Help! I am new to Airbnb, however I am not new to renting out my vacation homes. I received a message from one of my guests that has booked my home in December. My home is in the US, she and her family are traveling from Sweden. She has sent me a m... Latest reply by Vickie9

Hello everybody!I booked an apartment in Guadeloupe (French Antilles) that had the immediate booking option and availabity for the dates I wanted. The cancellation terms were flexible. I contacted the host at first and didn't get any replies so I asked hi... Latest reply by Ange2