Help

Hi on my reservations list there is a cancellation from someone who never requested to stay. I did have an enquiry on that date but sadly they hadnt understood the security deposit so couldnt go ahead with the booking so after several discussions it was a... Latest reply by Marit-Anne0

So I wanted to add a payout method, but it asked for my address. What is this address? My current address? My listing address? My bank address? Someone help pls!

My first guest was a great guest and landed up extending his stay from 1 week to 3.5 weeks which suited us perfectly. When he was checking out he told us that he wasn't able to leave a review because the review period had expired. I checked myself and f... Latest reply by Clare0

Hi my names Roger, i have recently joined Airbnb, so i'm learning as i go.I have booked my house out to a member for 3 nights, they have come back after confirming & said they cant make the first night, so i went in & changed the reservation to 2 nights, ...

Unfortunetly I had some plumbing issues in my unit, so I let one of my future guests know that I would not be able to have her stay with me. Now she was charged $32 cancelation fee, what can I do to help her get a refund for this? Latest reply by Marcus0

Hi everyone, We accepted a booking a few days ago (our 2nd booking) that is due to arrive tomorrow. I received the Airbnb confirmation email but have not received notification that the guest has paid anything. I sent an email earlier today (9 hours ago) ... Latest reply by Clare0

Hi, I have a question about payout for my account on Airbnb. I had account for my friend named Dejan, and I already have a card for payout for him on my name. Now I have my own account on airbnb for my house and my own apartments and I want to change payo...

Hi, i have a guest inquiry on 5 April for 2nights 11-13 April. I send pre-approve on 5 April for 2nights request and reservation confirmed on 6 April with 3nights because guest change the reservation date to 14 April. He did informed me that he 'might' ch...

Hi,I had a cancellation for the whole month of MArch, now my listing isn't showing for those dates when I do a search.Is there something I should be doing to promote it or is it just a random error?Thanks for help.Mark Latest reply by Ange2

I have put in seasonal prices but someone has used instant book and the price reverted to base rate. This is way under the advertised price and I dont want to ruin our stats by refusing it. I cant find a way to contact Airbnb to resolve this. Does anyone ...