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Good day,A family stayed at my apartment for 15 days and the two young kids seriously damaged the coach, grease spots everywhere, like they put their dirty hands everywhere. What can I do? The guests flew back to Australia. The flat is in South Africa. Ma... Latest reply by Marit-Anne0

Dear Community,I am a brand new host. I just got my first request, which I answered immediately. She has not responded yet. Airbnb is generating messages to me that I have 19 hrs to respond...16 hrs to respond...the clock seems to be ticking away, but the... Latest reply by Ed-and-Hugh0

Latest reply by Ed-and-Hugh0

I can't find any phone numbers so that I can contact Airbnb as PayPal tell me that they have not received any money from airbnb Latest reply by Clare0

Hi - a guest wants to make a reservation and we agreed upon a modified rate. She has not yet confirmed her reservation. How do we confirm the reservation with the adjusted rate? Does she have to accept the initial Airbnb quote first before I can modify it... Latest reply by Dave-and-Deb0

How or where to change to strict from flexible cancellation ? Latest reply by Marit-Anne0

We are new at this....When a guest books a room are they not charged the rate on the calendar? We approved a guest, she booked, and then we looked at what she was paying and it is not the price we have listed, plus the cleaning fee. Do guest name their ... Latest reply by Dave-and-Deb0

I found out that the guest who left my apartment last week added 1 extra person without my authorization and concent, and didnt pay the extra fee I charge for extra guests. How can I charge her this fee she owns me? Latest reply by Gerry-And-Rashid0

Someone is trying to book a holiday weekend, which is more than the usual rate posted on the reservation page.They agreed to the rates but there is no way to ensure they are charged for the holiday rate. The special offersoption seemed best but there is n... Latest reply by Texoma0

I have instant booking available for my guests. A guest contacted me with a booking number regarding his reservation but I have received no communication from airbnb. How can I verify if this is a genuine booking number ? Is there any place where i can en... Latest reply by Jeet0