Help

I've been a host for several years and it has always been great. I recently accepted a last minute (four days in advance) from a guest for three nights, even though I had a slightly uncomfortable feeling from his request. He did not leave much information... Latest reply by Mohammed134

We recently had a guest that left us a review that stated “Only downside, it’s not handicapped accessible”. The guest did not inform us of any accessibility needs at the time of booking. Our listing states the exact number of stairs that have to be climbe... Latest reply by Mohammed134

We want to rent out our cottage but want to get an idea of how many days a year cottages rent out in our area. This will give us a better idea of whether it’s worth it or not. Is it possible to find this info out on the AirBNB site? Latest reply by Anonymous

I have had issues getting into my transaction history a lot and I saw a post about it before as well. I did find that if you type in https://www.airbnb.com/users/transaction_history you will be able to get into your history and you will not get the 503 er... Latest reply by Patrick426

Got two confirmed bookings cancelled by Airbnb team over ruling my cancellation policy within a week. It is beyond understanding.... it puts all my confirmed bookings at risk as I don’t have any peace of mind , I cannot plan my staff shifts .... ending up... Latest reply by Stephanie

I have credit on my Payoneer card and used it to pay for an AirBnB and they seem to want to charge me 20% commission, this can not be correct can it?

Do the hosts have to give the address detail right away or can they give the address and check in details 48-24 hour prior? Latest reply by Miloud0

Searched for a 2 bedroom property since we were 2 couples with little toddlers (toddlers slept in little travel playpens). Host misrepresented the 2nd bedroom which was a closet with the electrical switch panels and no windows. This did not meet local reg... Latest reply by Stephanie

I have a reservation for tomorrow. I haven’t heard back from these guests since May 29th. I have reached out to them and have received no communication back. I am feeling a bit uneasy about this. Any feed back? Latest reply by Quincy

Hi there. A 17 year old just booked our room for 2 nights. We don’t feel comfortable hosting a minor as airbnb says you have to be 18 and older to use their services. How do we cancel this reservation without tarnishing our record. We are very new to airb... Latest reply by Anonymous