Hello,I had a guest who reserved my condo for 2 guests, woman and boyfriend They brought the bf's son to make 3 guests. They say the kid had an allergic reaction and had to go to the ER. Now they want a refund. What should I do?
Latest reply by
Serafina0
Dear Airbnb,Further to below and processed payout of €204.00please be informed that wereceived amount of €180.00 in total.As per report(payslip)additional charges are noted as unusuallyhigh Int.bank fee? Previously €5.00 only but this time €24.00?!Kindly ...
Latest reply by
Milena15
I've had some lovely long-term guests that will be moving into an apartment and leaving 10 days before the end of their reservation with me.Any advice on whether to offer a refund for those days, partial or otherwise? I won't be able to rent those dates u...
Latest reply by
Serafina0
I have a guest who wants to book Tuesday- Thursday each week for numerous weeks. How do I go about process this on airbnb? will she have to book each week as a seperate booking? Or is there an oppurtunity to combine them to give one full total? Thanks
Latest reply by
Amaris0
dear friends, i have problems with the calendar. i have some dates marked as unavailable and they are completely filled (they are not diagonally half filled to mark that the same day is possible to make check in and check out). the web app is not allowing...
Latest reply by
Vedran2
I have pre-approved guests for a two week period over Christmas but I hadn't finalised my price for that period. I messaged the guest to advise of this but the pre-approval from Airbnb has the old prices on it. I have now amended my prices (total will b...
Latest reply by
Gerry-And-Rashid0
Hi All, Can someone please assist me with a payout I was supposed to receive in May and it still hasn't been released and the status is showing as "pending?" This happened in the month of April also and I had to call Airbnb and wait almost a week to get t...
Latest reply by
Clare0
Hi there,For the past 2 reservations I have not received an email notification with the invoice and payment info. I'm not sure why that is.I have gone through all suggested things in the help centre, but have not gotten to the bottom of it.How can I get i...
Latest reply by
Filipe9
I've been using airbnb for several years and have stayed in approx. 12-15 apartments (some with friends) in the US and EU. I'm begging that there be an option in the search filters to check NO PETS ALLOWED, for people who have allergies. I am very aller...
Latest reply by
Jennifer143