Hosting

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50% refund to guest for "slow wifi" - Hosts be warned!

After 6+ years I had my first refund experience in late-April during Covid-19. The internet was "slow" but I have proof it was used throughout their stay. I attempted to get my ISP to resolve the issue, but they were not answering calls or live chat - due... read more

Created 12-06-2020 | Latest reply 19-02-2021 by Feedtaleone0

in Beacon, NY

Pro/Con of participating in air beta pilot program?

I have a message inviting me to participate in an beta test for a new cancellation policy... basically cancel 30 days prior penalty free and then it reverts to the strict policy. I currently have a strict policy, and I know with my listing if I have avai... read more

Created 06-01-2021 | Latest reply 19-02-2021 by Nicole2223

in Boring, OR

Issue with a current guest (in Canada)

Hi everyone, I need advice. Airbnb takes about 12-20 hrs to reply via chat and they have disabled all their call support numbers (I'm in Canada) and would not provide a number for me to call. If anyone has a working number, please share. As a background,... read more

Created 18-02-2021 | Latest reply 19-02-2021 by Andrew0

in Calgary, Canada

Air BnB emails are coming through as opened/read

Hi, I have had the same gmail account set up to our listings for the past three years and had no issues previously. Recently all our Air BnB emails are coming through as opened/read before actually being opened - I have already had a number of bookings th... read more

Created 19-02-2021 | Latest reply 19-02-2021 by Mike-And-Jane0

in Bishop's Castle, United Kingdom

How do you maintain a good relationship with neighbours?

Hey everyone, I think several hosts agree that maintaining a healthy relationship with neighbours can be vital to hosting. Having a supportive community who are on board with having Airbnb guests in the area might be just as important as having a cle... read more

Created 04-02-2021 | Latest reply 19-02-2021 by Alexandra316

How do you maintain a good relationship with neighbours?

in London, United Kingdom

Fake Roaches Trend

Hi everyone! I have seen an increasingly large amount of guests using fake (plastic) roaches to push for a full refund. The scam goes like this: the guest checks into the listing, and the day of checkout sends you a message saying they were very busy with... read more

Created 27-03-2020 | Latest reply 18-02-2021 by Leo2558

in Miami, FL

What is too picky about how a guest leaves your place.?

Hi all....just wondering what is the limit for you to leave a review about how they left the place. For instance, crumbles, maybe they missed the wastebasket and left stuff on the floor, kitchen sink splatter with coffee, something dripped in the floor h... read more

Created 17-02-2021 | Latest reply 18-02-2021 by Wende2

in Church Creek, MD

I will no longer post a bad review about a guest

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... read more

Created 15-10-2017 | Latest reply 18-02-2021 by Lee3594

in Tucson, AZ

150

Do You Allow Cats?

Hello All,For the second time in 3 months I’ve declined a request that included a cat. I’ve edited my listing: “Cabin unsuitable for children and cats.” Our listing specifically states that we are dog friendly. My questions to the Community: 1) Will A... read more

Created 18-02-2021 | Latest reply 18-02-2021 by Laura2592

in Kelseyville, CA

US laws regarding anti child discrimination

Are the 'no children' choice options on instant book legal here in the US. The feds have very strident rules on this concerning access to children in the rental industry. I am concerned we can be held liable for this option on instant book. Anyone know... read more

Created 10-04-2016 | Latest reply 18-02-2021 by Sarah977

in Dummerston, VT

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