Hosting

I have a strict cancellation policy and instant book is turned on. A guest booked my listing and then later requested a checkin time of around 1am, far past when I usually go to sleep. Should I give the customer a full refund or keep 50% as the strict boo... Latest reply by Dave-and-Deb0

Hi guys I would Like osme Advice I have 3 Rental propertys, Last week a guy stole money and Had drug and sex Partys and damaged a lot of items in 1 Apartment - Instant BookToday My cleaner found 2 Syruniges with Blood on Them and Towles and Sheets - Insta... Latest reply by Monica4

Should I accept a teenage male guest with no references? Anyone had experience with younger guests? My house rules say no parties - however I am not on site and will worry about my place. Latest reply by Linda0

Could anyone tell me how to send Airbnb the photos of the mess left by our 1st bad guest. Unfortunately, as all the other guests had been so lovely, we had not applied a security deposit (now done). I am trying to reclaim costs for additional cleaning and... Latest reply by Heather26

How does one leave a review for a host if I was not the guest to book the reservation (my friend did). I'd like to leave an excellent review as he is a newer host but unable to do so. I'm curious if there is a way around this? Thanks,Becky Latest reply by Shadley0

Hi everyone. Airbnb send me an email notice that I have to update my payout method. I have done it, again and again and still it seems if Airbnb is not seeing the changes I have made, as I am still not getting my payout.How do we communicate with Airbnb ... Latest reply by Judy24

I think airbnb shoot themselves in the foot by the 5 star - system. It simply doesn't work. First af all, guests does not know how to use the system. I think it should be more clear that the stars are about expectations. One guest rated me 4 starts becaus...

One of my guests have told me that airbnb requested her a copy of the government ID to make a booking (she felt uncomfortable with this). Is that a normal practice? None of my other guests told me that before. Thanks in advance for the answer. Vicente Latest reply by Antonio2

I received an email from you on 12/3/2016 saying the payout method which I entered had been approved. Today I received another notice asking me to enter a Payout Method and that +- R7700 was owed to me. Whats going on? When are you going to send the bank ...

There's a new filter to guide Guests in their search. [Though maybe not so new, given that it wasn't announced except in that elusive newsletter that some get and others don't. And yes, I've ticked the box. I've ticked all the boxes ....] Apparently, ... Latest reply by Peter0