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Booking request for guests who don't meet our policies

We are not safe for infants due to some 1850s house quirks which include really steep and funky stairs. We decided to allow families with children but not infants last year after a guest who had a crawling baby complained about the stairs. Just too scary ... read more

Created 01-02-2021 | Latest reply 10-06-2021 by Sarah977

in Frederick, MD

Airbnb cancelling reservations

In the last two weeks we have have a total of 3 bookings made by guests that were cancelled by AIRBNB with the below email: "We closely monitor all bookings and user interactions on Airbnb. We noticed that the booking xxxzzzxxx does not appear to be lawf... read more

Created 11-01-2020 | Latest reply 10-06-2021 by Sharon1174

in Beatenberg, Switzerland

Introducing Airbnb Toolkits!

Airbnb has launched toolkits to help hosts and guests in their Airbnb journey. You can find the Toolkits here: https://www.airbnb-toolkits.com/my_toolkits

Created 28-06-2016 | Latest reply 10-06-2021 by Elaine701

in Edmonton, Canada

Mexican accountant firms recommended by airbnb

Hello. Some months ago I came across a page where airbnb recommends I think three Mexican accountant firms (or platforms or something like that) for help with the new taxation regime in Mexico. I can’t find them anymore, anywhere. Does anyone know? Thank... read more

Created 10-06-2021

in Berlin, Germany

Carpet Damage

Hi, I have had a guest burn a 4-5" spot on the living area carpet with a curling iron and am hoping to get some advice. The guest texted me during their stay letting me know that they had accidentally dropped the curling iron and burned the carpet saying... read more

Created 14-12-2015 | Latest reply 09-06-2021 by Marci837

in Vancouver, British Columbia, Canada

Damage Dispute Denied Due to 5 Hours of New Guest Arrival

So I recently had an issue with a guest. I started another thread on the "review" (which Airbnb helped resolve, THANK YOU) but want to start a new discussion around the actual dispute denial because I don't think it is fair. This guest checked into our pr... read more

Created 16-03-2021 | Latest reply 09-06-2021 by Marci837

in Morganton, GA

Vacation rentals in the US will begin to be regulated by the city and will need to obtain a permit.

The city of Sarasota began to regulate vacation rentals here in the city and I imagine that they are already doing that in many other places at USA , now I need a permit from them, and the city inspector came to my house where we rented a studio apartmen... read more

Created 09-06-2021 | Latest reply 09-06-2021 by John5097

in Sarasota, FL

Looking for backup cleaning in Carroll County, MD

We need someone to clean occasionally as a backup to our normal service at our Airbnb in Carroll County. Our home is about a half-hour from either Frederick or Westminster, 2 bed/2bath about 1400 square feet. Get in touch if you think you might be able t... read more

Created 09-06-2021

in Frederick, MD

Is i need pay taxes in Israel for my host earnings ?

Created 15-12-2018 | Latest reply 09-06-2021 by Alex7798

in Haifa District, IL

Smoking isn't "damage" and there is no such thing as a deposit. Oh and your house rules mean nothing

After weeks of back n forth with "Support" on an open Resolution Center ticket about someone smoking cigars in our condo, where we had to replace the air filter on the A/C, buy those anti-smoke air fresheners, clean all the sheets twice (because they smok... read more

Created 14-10-2020 | Latest reply 09-06-2021 by Pete69

in Orlando, FL

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