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AirBnB change to iCal

I have been trying to get a answers to a couple of queries. - Air is changing what info iCal gets from the shared calendar, if I use google calendar, does Air also limit the info google calendar gets- If Air has an issue with you mentioning other IT compa... read more

Created 14-09-2019

Which direction to sleep....

I learned something new... but details not exactly clear to me.A regular bed normally has a headboard and a foot end, so it is clear in which direction it must be made ready to sleepBut after a certain guest has left, i noticed sleeping direction (pillow ... read more

Created 14-09-2019 | Latest reply 14-09-2019 by Sarah977

in Leeuwarden, The Netherlands

Airbnb reservation dates are wrong on Google Calendar

Yet again I thought a guest was leaving a day earlier than they were. I'm curious if other hosts who feed your reservations to a Google Calendar see the wrong end date when you look at the detail for the reservation. Most importantly the reservation ends ... read more

Created 14-09-2019

in Oakland, CA

Do i have to click the pre-approve/decline button for an inquiry?

I'm not on IB, but the regular "old" booking system. In contrast to a booking request (decline or approve within 24 hours) I thought that an inquiry just needed to be answered to in a timely manner in order to be recognized by Airbnb as a valid response... read more

Created 31-03-2017 | Latest reply 14-09-2019 by Sarah977

in Prescott, AZ

Work Collection and self check-in

Why does Airbnb require self check-in in order to have "Work Collection" status? I have traveled to over 45 different countries around the world and stayed at 100's of hotels and I have not seen or heard of any hotel that allows self check-in. Even when I... read more

Created 14-12-2018 | Latest reply 14-09-2019 by Priyam0

in Hayward, CA

Guest booked for 3 weeks but VISA got rejected.

Our guest was supposed to stay for 3 weeks and booked the accommodation 2 months prior to his arrival. However, 2 weeks before he was scheduled to arrive, he cancelled because his VISA got rejected. Our cancellation policy automatically refunded 50% of th... read more

Created 13-09-2019 | Latest reply 14-09-2019 by Kevin1056

in Greenville, SC

Looking for a co-host for our Glasgow Apartment

Hello We are looking for a lovely co-host to help us with our Glasgow city centre apartment. Meeting & greeting guests and showing them around the apartment. This will only be at weekends and generally a Friday or Saturday check-in. If this sounds like so... read more

Created 29-08-2018 | Latest reply 14-09-2019 by Ballal0

Listing description, amenities and accessibility features missing

I very rarely look at my own listing since I initially spent hours upon hours making sure it was correct and up to date. After a few strange encounters with recent guests I had a look and lo and behold my listing description, amenities and accessibility f... read more

Created 14-09-2019

in Edinburgh, United Kingdom

LISTING REMOVAL / DE LISTED Please help Thank you.

I am in complete shock and disbelieve...Today after hosting hundreds of guests for more than 3 years on Airbnband having all 4, 4.5 and 5 stars...I received the following emails ie the first email at 9am in the morning withthe following content.. Dear Pat... read more

Created 27-01-2016 | Latest reply 14-09-2019 by Shelley220

in London, United Kingdom

Review process is being corrupted

Dear Hosts Please read the following email sent to one of our fellow hosts from an Airbnb customer service representative regarding a GUEST having their upbeat review removed, apparently because the guest did not realise the review was public. "Mercy E... read more

Created 24-04-2019 | Latest reply 14-09-2019 by Shelley220

in Kraków, Poland

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