Hosting

So I had a terrible experience with a guest. I was classy on the review of him. But his review was nasty and full of lies because we had to go through Resolution Center and I was awarded the fee. He had reviewed me first, then I reviewed him, and addresse... Latest reply by Lou14

Dear hosts,I had an enquiry from a guest that I found uncomfortable with. He asked me to deal outside of Airbnb to skip service charge. I refused and decided to decline the inquiry. However I found he still able to message me. As I use instant booking for... Latest reply by Coln0

So my guests were still sleeping at 12 when they should have checked out at 10am. They didn't leave until 1pm so I popped over with my husband and there was cigarette ash all over the coffee table and the apartment stank of cigarettes and the heating l... Latest reply by Andrea9

Hi, fellow Hosts! I'm hoping you can offer some advice.... I'm a Super host in Hawaii, and recently stayed at a property in the LA area that seemed to me a very poorly managed place; communication was minimal, check in was confusing, requiring me to call... Latest reply by Andrew90

I'm a fairly new host, and we have a property on an acreage with a septic system and water well. I assumed everyone knows that a septic system is more "delicate" than a city sewer system, so made no lists of "Do Nots" on my listing in regards to the septi... Latest reply by Karen-and-Brian0

Really don't want to discuss this in an open community. Can someone from Airbnb contact me please?? by phone or email is fine....***. thank you Latest reply by Gina12

Our listing is in Switzerland. My husband (he's Swiss, I'm not) tells me to leave the folded bedclothes in a stack on the table. He says that in this type of hosting situation, guests should make the beds. He makes a good point in that we have, for exa... Latest reply by Linda108

Hello Everyone, I currently have a guests who cunnningly booked for 1 guest and now he is here with his father staying. They are both very needy and demanding and have asked to fans and air conditioners move in and out of windows twice. I just want to CAN... Latest reply by David126

My guest went on a day trip and left the windows open in the apartment, which resulted in a draft and one window got broken. I dont charge any fees in advance, which is my bad. Is there any way to have them pay for it? Resolution center only shows my f... Latest reply by C-C0

I made a survey and they said they would give me a 50$ amazon gift card but they haven't. What should I do? Latest reply by Adam50