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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Greetings. We are new to Airbnb. We had a guest contact us and request a BETTER DEAL than priced. I orginally thought this was bold and actually offered 10% off. When he said it wasn's enough, I recommended him to a couple of nearby hotels. He reconsid... Latest reply by Linda-And-Richard0

We have a guest reservation coming up in 2 weeks, who wants to he able to leave her dog alone in the house. We will not allow this and this has become a disagreement. She refuses to cancel the reservation and insists that we cancel so she won't incur any ... Latest reply by Felicia48

I have a place where we allow pets in our house - My first line in my bio is "I love Dogs" and my profile pic is holding a Dog and it states that the place is pet friendly. I always message the guest to let them know that the place is all set up and rea... Latest reply by Victoria567

Alright, here’s my list of everything that could upset guests. What did I miss? The property was not as described Uncomfortable beds/sheets/pillows Noisy (A/C unit, road noise, refrigerator, neighbors) lead to poor sleeping conditions Guests run out... Latest reply by Tony134

We had guests two years ago damage our apartment, and were asked to leave. Airbnb offered them a refund-which I now understand was against our “strict cancellation” policy. We technically knew the refund was being issued, but did not understand it to me... Latest reply by Kelly149

Hello, there are probably already threads on this but I can't find them, nor find any info on the Help pages. I have two guests booked to stay later this week but they are arriving separately. The one arriving first is not the named guest on the booking... Latest reply by Kelly149

A potential guest asked me a question about staying. I responded to his inquiry within a minute or two. But I did not pre-approve or decline. I simply answered his question. He has not sent a reservation request. In my Inbox, his message is highlighted ... Latest reply by Bob39

Please, I need HELP! A guest made reservation for 1 person. She arrivies today t about 2-3 p.m. I send her information how to reach the flat and asking for the arrival of the plane. She ansered WE - arrive at 1 p.m. I asked what WE means - as the rese... Latest reply by Ute42

I am looking for other people who might be interested in class action suit against Airbnb for allowing guests to break our rules and not support us in upholding agreements that were made on their site. Myself and a few other hosts I know have had people s... Latest reply by Phil82

Hi, I had a real bad experience with a guest who didn't check out on time as he felt it was his right to stay longer. We had a discussion over whatsapp as new guest were coming and my cleaner was already in the apartment to clean for the next guest. I... Latest reply by Zolly0