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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I received my CSV file today. Here are 4 big issues/mistakes I discovered: Reservations cancelled before 03/15 were refunded to guests in full however were not part of my payoutMost of dollar amounts make no sense and do not match the reservation amount... Latest reply by Breccia0

hi, it doesn't happen often, but I have had two bookings cancel very close to their reservation. In both cases the guests have claimed exceptional circumstances and have gained a full refund - this has left me with some finicial difficulties. Is it r... Latest reply by Melodie-And-John0

Does AirBnB state anywhere publically that no refund is elligible for accommodation fees paid in parts even if cancellation is made at least 7 days prior (so not even 50%)? The accommodation in question has strict refund policy. The payment would have bee... Latest reply by Sarah977

I have had 3 guest contact me in the last few days to let me know that they were going to cancel stays that didn't start until the end of April and May. I never received any cancellations so a few hours ago I contacted these people and told them I hadn't ... Latest reply by Isabel348

Thought I would post how I handled an unpleasant situation that just happened in case it helps other hosts handle something similar. A self-described student booked my place with three others for two nights, June 1-2. Today is May 30th, a night I blocked ... Latest reply by Russell49

Can somebody please tell me where on the hosting dashboard the cancellation function is? The booking for this weekend was made on 14/3 so meets the criteria for cancellation offered by AIRBnB that doesn’t impact status but I can’t find it. Their advic... Latest reply by Irene879

I canceled a reservation with an Airbnb’s posted COVID-19 extenuating circumstances parameters. Since then, I’ve received several messages from customer service stating that my super host status is in jeopardy on the April 1 renewal date and generally ... Latest reply by Angie321

Hi all This booking was cancelled by the guest on the day they were to arrive. She was very apologetic about the cancellation and in her messages to us, took responsibility for the cancellation. She insisted that it was her fault and that she didn't expe... Latest reply by Deborah941

Hello Due to the spread of coronavirus, I would like to give my guests the option to cancel without penalties if they would rather not travel. (This would not be covered by the "extenuating circumstances" clause for people directly affected by coronavi... Latest reply by Georgina13

My guest was smoking lots of pot in my (non-smoking) rental. It is not legal in my state. I live on the other side of the duplex with my young daughter, and there was a cloud of pot smoke in our house. My daughter's room was full of it, which is absolute... Latest reply by Jackie570