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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I canceled a reservation with an Airbnb’s posted COVID-19 extenuating circumstances parameters. Since then, I’ve received several messages from customer service stating that my super host status is in jeopardy on the April 1 renewal date and generally ... Latest reply by Angie321

Hi all This booking was cancelled by the guest on the day they were to arrive. She was very apologetic about the cancellation and in her messages to us, took responsibility for the cancellation. She insisted that it was her fault and that she didn't expe... Latest reply by Deborah941

Hello Due to the spread of coronavirus, I would like to give my guests the option to cancel without penalties if they would rather not travel. (This would not be covered by the "extenuating circumstances" clause for people directly affected by coronavi... Latest reply by Georgina13

My guest was smoking lots of pot in my (non-smoking) rental. It is not legal in my state. I live on the other side of the duplex with my young daughter, and there was a cloud of pot smoke in our house. My daughter's room was full of it, which is absolute... Latest reply by Jackie570

FALSE ALLEGATIONS? customers checked in, stayed 6 hrs and asked for refund? Listing clearly states universal entry, does your payment get held up and do the comments stay

My guest had to cancel due to unforeseen circumstances. Though I had a strict cancellation policy, I never intended it be the policy to be relevant for a stay 8 months in advance (when she cancelled). I refunded her the amount I would have received. ... Latest reply by Helen3

Guests wish to cancel booking, but are asking me to do this. I am a super host and do not want to jeopardise this - what do I ask them to do please? Latest reply by Luana130

Can anyone advise what happens with the Bad Weather and Cancellations on the day As a Host do I have to give refunds etc ? (Glasgow Scotland) Latest reply by Todd338

I got a reservation for this weekend from a local guy with one 1.5 star review. According to review, he threw a party. I read him my party riot act (I check IDs, have counter installed, etc). Silence for a few days, my calendar is blocked. This morning ... Latest reply by Mike-And-Helen0

I'm a host and the following situation concerns me as it will affect the trust of people travelling using Airbnb so therefore my ability to get bookings. My parents made their first booking with Airbnb to stay in Paris with their grandchildren (my child... Latest reply by Slawomir2