Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My husband and I have been Airbnb guests for a few years, and we just started hosting two months ago. So far, we have had ~10 guest groups, and a maddening, albeit small, issue with two of them: 4 stars for location, putting us at a current average of 4.5... Latest reply by Daisy71

Okay, the dog wasn't really bad: the owners were't so responsible, though. We had a couple stay with us who had nothing but glowing reviews. They stayed with us for one night, and they left a mess. There muddy dog paw prints on everything: the couch, t... Latest reply by Alexandra316

Simples? I love what Airbnb has done for me, and one of the beautiful 'bi-products' is that you get to meet people from all over the world, learn a little about how they live and, in particular, their nuances. Some of these make me s... Latest reply by Sandra126

I wanted to write a post as an FYI for hosts who may find themselves in a dangerous situation with guests who may be engaging in illegal activity. This happened to me recently and I ended up getting the police involved. At first I contacted Air Bnb as so... Latest reply by Fred13

Greetings. We are new to Airbnb. We had a guest contact us and request a BETTER DEAL than priced. I orginally thought this was bold and actually offered 10% off. When he said it wasn's enough, I recommended him to a couple of nearby hotels. He reconsid... Latest reply by Linda-And-Richard0

We have a guest reservation coming up in 2 weeks, who wants to he able to leave her dog alone in the house. We will not allow this and this has become a disagreement. She refuses to cancel the reservation and insists that we cancel so she won't incur any ... Latest reply by Felicia48

I have a place where we allow pets in our house - My first line in my bio is "I love Dogs" and my profile pic is holding a Dog and it states that the place is pet friendly. I always message the guest to let them know that the place is all set up and rea... Latest reply by Victoria567

Alright, here’s my list of everything that could upset guests. What did I miss? The property was not as described Uncomfortable beds/sheets/pillows Noisy (A/C unit, road noise, refrigerator, neighbors) lead to poor sleeping conditions Guests run out... Latest reply by Tony134

We had guests two years ago damage our apartment, and were asked to leave. Airbnb offered them a refund-which I now understand was against our “strict cancellation” policy. We technically knew the refund was being issued, but did not understand it to me... Latest reply by Kelly149

Hello, there are probably already threads on this but I can't find them, nor find any info on the Help pages. I have two guests booked to stay later this week but they are arriving separately. The one arriving first is not the named guest on the booking... Latest reply by Kelly149