Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Taking this situation as an example because it just happened but it could be anybody. A girl from Korea requests to book my room. She has a name on her profile which doesn't tell me much, the rest is completely blank, no description, no picture (we are no... Latest reply by Maria2288

Hi Guys, A guest checked in today at our villa. The same afternoon I received a guest complaint about the level of noise from construction next door. I was sent a video through by the guest and the noise level seems excessive (angle grinder for exampl... Latest reply by Harrison9

Hello, I am a new host and would very much appreciate some help and advise. I have accepted a booking from a guest for a weeks stay. Her profile says she lives in Paris and I cannot contact her by the phone number she has given. At present there is a ... Latest reply by Helen3

Today we received a fake booking request from an individual stating that she was in fact not wanting to book accommodation, but wanting to market her services. We had to decline this so called "booking" as a potential booking or we would have lost our... Latest reply by Sarah977

It is quite ridiculous, but already the last 3 guests that I had were complaining about unreasonable things. All complained that the house is not as bright as it looks on the pictures. They all checked in at night or on a very cloudy day, and the photos w... Latest reply by Donna1001

Hi Everyone, Our rental is 30 minutes from our home, so we are offsite hosts (obviously). I normally shut down my phone around 9 or 10pm. And then turn it back on at 6:30am. My question is, do other hosts do this? Or are you available 24/7 in case... Latest reply by Kelly149

***I apologize if this has been duplicated, i cant find it posted anywhere on this forum, so thought i would try again.*** My entire property is smoke free ( inside and outside). There are plenty of private areas to smoke around my house including the lo... Latest reply by Melodie-And-John0

The police were dispatched to my apartment that I have on air bnb. They reported multiple sketchy peoples who appeared to be on drugs. Their stay isn’t over but I am not comfortable with them staying through the end of their reservation. I need them to ... Latest reply by Stephanie

This is very convoluted. A guest booked, I’ve gone over house rules particularly because he mentioned it was going to be his birthday. Explained no outside guests allowed which is all over my listing. He then sent me a list of those coming that had 30 nam... Latest reply by Christine615

I just had a really stressful encounter with a guest. I keep my thermostat at 65 during the night and 70-72 during the day when people are home. This guest apparently wants a room at about 85 (that's about what it was one evening when the troubles first b... Latest reply by Gini1014