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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We have a no smoking policy at our cottage. Marijuana is legal in our state and certainly permissible for medical use with an RX. A recent guest inquiry stated that they planned to smoke pot during their stay as an FYI. We reminded them of no smoking ... Latest reply by Helen350

My guest for this coming weekend is very rude. He is unhappy with every policy I have and continues to communicate his displeasure in a very kurt manner. And this is before he even got here! I have been polite but ready to snap. I am pretty sure he will... Latest reply by Mark116

This reservation was made some time ago and I have been in communication with the guest, the picture was of an older couple. They were coming for a birthday celebration. Today it turns out that the birthday boy is 17 to turn 18, still 17 during the sta... Latest reply by Inna22

So I had this young couple checkin on 6/8/19 for two nights, the female who made the booking asked if I would do an early check-in, that they would be arriving at 9:00AM. I had a one night booking for 6/7/19 and was not sure how early I could check them ... Latest reply by Erika620

HELP! Need your thoughts please..... Here's the situation: Got a reservation request about 7 weeks ago. It seemed to be from an enthusiastic young man who wanted to come to my area for a weekend getaway with his girlfriend to explore the area. I approv... Latest reply by Laura2592

I am investigating listing an entire house while the owners are away for 2 months. I feel very responsible for the welfare of the owners house. What steps can hosts take during a stay to check on the welfare of a property? Thank you in advance for ... Latest reply by Sarah977

Hey there Hosts, When a guest writes a review about their stay, the host can always reply to it. Do you often reply to your guest’s review? If you do, do you have your own personal guidelines on how you reply? What are your top tips? Thanks, Ste... Latest reply by Stephanie

Is it possible to contest a cancellation claimed for extenuating circumstance? I have a strict cancellation policy, but I just found out Airbnb overrode that and refunded a guest less than 24 hours to arrival. The reason given was flight cancellations o... Latest reply by Susan868

I have noticed that quite a few of us hosts hesitate to come out with a straightforward, negative review, even if we feel like it. Also, some of us can go a bit overboard with too many details in a bad review, which renders it mostly ineffective, and it ... Latest reply by Viktoria56

Hi, I'm about to host my first guest this evening. It occurs to me only now that many people expect to have a key, but I'm really not comfortable giving a key to guests at all. This is my home and I'm certain giving out keys to people will invalidate my... Latest reply by Helen427