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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Kevin3247

I had a guest leave a great review, concluded with a 10/10 experience, but after I found damage to the property I had to submit a request for reimbursement, after denying the request, that same guest that initially said 10/10 ended up leaving a 1 star rat... Latest reply by Sara-And-Rob0

I just started this hosting business, need some advice. Someone booked my place, and leave a bad review which was lie. Any idea why someone should do a thing like that knowing fully well he is lying about my property? Latest reply by Rebecca

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Carlos300

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Drew100

Your review system and logic is so broken.. The guest booked 2 weeks, was very disrespectful on arrival, wanted to have contact outside of airbnb platform. Cancelled after 1 day then booked another night same day.(late checkout and we have minimum 5 days ... Latest reply by Sara-And-Rob0

Can Airbnb remove a review if a guest left me a 1-star rating? Here's what happened: I had a last-minute cancellation and lowered my price significantly to fill the dates. Unfortunately, I ended up with an entitled guest who made demands and complaints th... Latest reply by Kristina764

I tend to see the best in people and I think the same is true with other Airbnb hosts. I mean who else could open up their homes to total strangers? I currently have a first time guest who is very very nice! But so many problems. Some first time airbnb gu... Latest reply by Catherine3626

We recently stayed at an Airbnb in Falcon, Western Australia which had not been cleaned since the previous guests had departed. We provided additional time for the owner to rectify the problem, but when we returned later in the evening, the house was stil... Latest reply by Sara-And-Rob0

Airbnb recently denied my request to remove a biased, retaliatory review after a guest, even by her own admissions, caused significant damage to my property. This is my situation and analysis regarding Airbnb's procedure for disputing retaliatory reviews ... Latest reply by Sara8246