Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We’re considering offering airport pickup as part of the booking cost to make it easier for guests to reach our remote location. Additionally, we’d like to include meals, flowers etc and other thoughtful touches as part of a curated package that’s built i... Latest reply by Tiff1159

hi I lost my credit card so I had to get a new one but it is impossible for me to pay the rest of my booking because the old card is still associated to the booking. Thanks for advice! Latest reply by Elisa

I am looking for a co-host with experience managing timeshare properties on Airbnb. If anyone knows of a co-host with this expertise, please feel free to refer them to me. Latest reply by Elisa

I have received two messages tonight with someone inquiring about a time we have blocked, stating that their friend has our house booked.what do you all do with situations like this? They are requesting a time to book, but stating they’re reaching out bec... Latest reply by Emilie

I have a situation which is very concerning around the honesty and ethics of Airbnb relating to undertakings given in writing through the support messages which Airbnb subsequently reneges upon. In a nutshell, I had a Guest who made a reservation at my li... Latest reply by Cave0

As a Superhost, I recently faced a troubling experience with Airbnb Assistance. A guest submitted a fake WhatsApp screenshot claiming our accommodation was not ready. Despite our clear communication on Airbnb Messenger, stating that we were fully prepared... Latest reply by Steve4660

It's a newly built Apartment, with its modern facilities Latest reply by Alice1877

I thought I was being pretty clear, but I’ll restate it because some years with some eyes don’t see what is actually posted. from the time I listed my apartment with Airbnb I got in touch with representatives in the beginning because I was noticing that s... Latest reply by Shelley159

I use airbnb a lot to look for bookings for myself, often clicking on the Amazing Views option on the first page. That's now gone, and Amazing Views (and many other things) are not visible in my Amenities section in Filtering. How do I find places with th... Latest reply by Patti337

I was recently given a $100 BnB gift card to book a place to stay for my younger cousin’s graduation. However, I have been locked out of my account because AirBnB couldn’t verify my account I’m sure why . I’ve used AirBnB before to book a trip but, I was ... Latest reply by Jessie404