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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am writing for my wife who is a super host in Toronto for many years now. Her nerves are shot and cannot take any more. 5 days ago ALL of our bookings in one of the two bedrooms we host in our family home were cancelled by Airbnb. When questioned she w... Latest reply by Anthony848

Had anyone had the unfortunate situation of finding out about a guest stealing and needing to confront them on the spot? Earlier this afternoon, I just realized that one of the guests staying with me was carrying my handbag while she was on the way out, a... Latest reply by Vicky595

I have just listed with Air B&B and taken my first booking for 3 days over Christmas. However, now I am looking at the guest profile I see that they have been a member since 2017 but there is no information apart from a photo. No reviews. I am wondering i... Latest reply by Jane1122

Hi guys I’ve had a guest ask to change their reservation dates 3 times.1st time was due to unforeseen circumstances and they booked for next year. Second time they wanted to bring it sooner and in December. And third time because a family cannot get the ... Latest reply by Helen3

I have a problem with my account, I did not get any reservations from me for about 9 months, although everything is good, and I changed the description, the title, the price, the pictures, everything, I think I'll delete the Airbnb Account and start over,... Latest reply by Mohamed1378

I booked a month long stay with a work crew that was cleaning up after hurricane Helene. After one week, their work “contract” is done and they need to cancel the rest of the booking. How do I refund them? Who initiates the refund? What about all of the ... Latest reply by Monique1201

Hello fellow hosts,I’m writing to share a difficult and tragic situation I’m currently dealing with. Over the weekend, a suicide occurred at my guest house. As part of the investigation and cleanup, the police had to remove a portion of the wall to retrie... Latest reply by Bethany149

Is it unreasonable to tell all guests from 3pm on Christmas Eve and Christmas that my phone will be turned off? I will supply all they need to know on an ipad about the house, I am going to back this up with a write up of everything that could happen on ... Latest reply by Zheng49

Something seems off here. New host, new listing for a place that goes for more on other sites. This pretty much gives me my answer but wondering if there are other ways to check?** **[Link removed - Community Center Guidelines] Latest reply by Elisa

Recently, I’ve had a few enquiries about coming to stay in our AirbnbAnd of course they sent lots of messages to and thoughrunning out. TimeYou don’t know if they’re coming or not.Yes, it is frustrating when they say no at the very last minuteBut my tip ... Latest reply by Elisa