Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I have a booking in 4 days, and this morning my host messaged me that she needs to cancel. Now, her cancellation policy is such that if I had cancelled yesterday before 3pm I would have received a 100% refund. But since she waited until today at 8:30am, i... Latest reply by Mike-And-Jane0

I'm a new host and for a while at the start I had my check-in time set at 12:00 - flexible, then I changed it to 2pm, then finally changed it to 4pm after realising I needed time to clean. During that time I had a few bookings, one of which is coming tomo... Latest reply by Guy991

I co-host a ski resort condo with my wife/partner. Our last booking left a poor review stating mouse dander caused a reaction. We have never seen any signs of mice and my wife prides herself with the thorough cleaning and laundering she does. Not just o... Latest reply by Joan2709

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Paula

Hey everyone! I booked an airbnb today, and after I booked and send a message to them they sent me a message saying about the $40 parking fee. But they never mentioned this on the listing. Is this normal? I don’t think this is fair. And now I can not do a... Latest reply by Gloria342

Hi Dede, I am having the same problem. All of a sudden I don't get any inquiries. Can you look at my listing and see if there is something wrong? Thanks, Cristina Latest reply by Cristina3464

Hi,I am a fairly new host but long time Airbnb guest. Lately I have had two things I have noticed. I am having trouble mostly with guests who have been Airbnb members for several years but only have 1-3 reviews. Also they will book for 1 guest but right... Latest reply by Rebecca

This seems to be a SUPER WEIRD technical mistake. When I checked my listing this morning, my review count had changed from 36 to 11 for one listing (another inactive listing went down from 300+ to 85!!!). In 13 years of hosting, this is a first. What's go... Latest reply by Joelle43

I do not have a written policy about registered guests only in my property. Maybe I should, but I figured that people are adults and are going to do what they want to do anyway. I do say that if a guest spends the night, it is an additional $25 and they... Latest reply by Sonya81

There has been an ongoing issue that appears to be a programming error in the promotions feature on the platform. I rely on this feature to run 20-30% discount promotions on my rental during slow seasons in our market.Every time I try to run a promotion d... Latest reply by Shanna5