Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Good day all, My client from. The UK is coming to Chicago, Illinois is there anyone in the Chicago area that I can reference? Latest reply by Bhumika

Hi, I am looking for someone local to Asheville who would be willing to act as an in-person QC agent for my rental there. Very occasional, roughly once quarterly. Paid per trip to the home. Please reach out if interested or if you know someone who might b... Latest reply by Bhumika

Hello hello Latest reply by Paula

Here's a new one on us: Yesterday we received a voicemail and an email from Airbnb. Has Airbnb ever actually called you? Our first thought was that it was some kind of scam. The message was to the effect that Airbnb would not "support the reservation" o... Latest reply by Melvin128

Hi can I ask what you would do in this instance? Some guests arrived when it was extremely hot (there was a offical heat warning broadcast as it was over 40 degrees). They arrived on a Saturday night and on Sunday complained that the fridge wasn't workin... Latest reply by Marie8425

Always thought the whole gimmick behind Airbnb was to be cheaper than hotels. I've been looking it up a lot lately and at least in my state florida. You can find hotels as cheap as 50 bucks. Most airbnbs with fees and everything included can be as much as... Latest reply by Mike-And-Jane0

Hi, I have a guest checking in today who would like to cancel her reservation. She is having some trouble. Will you please help her?Her name is Brandi. I authorize a full refund. Latest reply by Elena4354

Dear Airbnb Team, I hope this message finds you well. My name is Fariba, and I am an experienced host with a strong background in property management and hospitality but new to Airbnb. I am writing to express my interest in exploring co-hosting opportunit... Latest reply by Paula

I'm encountering a significant issue with booking confirmations on Airbnb, where my guests are not receiving confirmation emails after booking, and I'm seeking assistance to resolve it. Background: As a host, I rely on Airbnb's booking system to manage re... Latest reply by Lorina14

Guest shows up after official check in time and when I greet him at the door and direct him to his private room, he is surprised I live here. As we reach the room, he states he somehow thought a private room in my home was a room with no one else at the... Latest reply by Nalin67