Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I just recently had a terrible experience with a guest. I went above and beyond, providing extra sheets for pack and play, high chair and more... Well here goes. They sent me a message on the evening of check in asking if all bedrooms had TV's because the... Latest reply by Bhumika

I have a listing near the ski basin and would like guests to be able to search for a ski listing have have it show up in their search. any suggestions? Latest reply by Bhumika

Hello All- I have a home in Sarasota FL near siesta Keys. I would like to host it on Airbnb. I am a newbee and Looking for a host to help me. Please reach reach out to me or any suggestions. Thank you! Latest reply by Helen3

I am very new to hosting guests.... and I got 2 guests staying on one floor for 2 months as my first guests and its been about a month now. The problem is they changed all the lightbulbs to blackout lights the first day, and never turn any lights off nor ... Latest reply by Soohyun1

I had a guest leave behind their wallet, a pair of jeans, an electric toothbrush and some ear pods. She did contact me before the cleaners showed up to let me know about the wallet and I found everything else upon inspection. I contacted her to let her kn... Latest reply by Kaela82

I have been hosting on Airbnb for the past 5 months and all the guests that have come have been very nice, but the recent guest's attitude did not sit well with me. They arrived with 8 or 9 bags and even though I helped them carry their luggage, their att... Latest reply by Md-Faruk0

We recently listed 1/2 of our duplex for rent on AirBnB. Within 30 minutes someone requested to book for 2-months long and said: "I have an employee coming in and working a temp assignment for 2 months. Please let me know what additional information you n... Latest reply by Breanna

Hi all - I am a new host and I have 1 day prep time before and after bookings. We are still new at this and our place takes time to clean so a one-day turnaround is still tough. This week, I also posted the place on VRBO but they don't offer this feature... Latest reply by Joan2709

I’m elated to be rewarded Superhost status in only 5 months of hosting guests. I truly enjoy it and receiving feedback. Ensuring that guests are genuinely satisfied with the place is important.Feedback is needed for growth and improvement to be successful... Latest reply by Raheem16

I am currently in Israel. Due to the war here and the general chaos that has ensued my travel plans have been turned around several times recently. I have booked and cancelled airbnb's at least half a dozen times in the past month. Will this reflect on my... Latest reply by Fireman0