Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

The guest booked for 1 person , his message was quite odd he asked for fast internet and a discount and said he was here for a week and would be out and working alot. We offered a small discount and he booked. His next message was even starnger as he dema... Latest reply by Marie8425

Hi, we have a nearby neighbor who for about a decade was great and helpful with guests. Many even mentioned him positively in reviews. However recently he has gotten increasingly belligerent with guests for what seems like no reason. We're very careful ab... Latest reply by Marie8425

After 100 excellent reviews with an 4.89 average rating, I had a new situation today. My guests filed a 'cleanliness' complaint directly to Airbnb. They took pictures from stains on the outside BBQ, they removed the covers from the chairs to take picture ... Latest reply by Thomas-And-Rachel0

Wondering how other hosts deal with this. For example I've had guests wishing to alter a 4-night stay to a one night stay, the day before arrival. I have a Moderate cancellation policy. But after speaking with the Airbnb Host Support team - there is no wa... Latest reply by Matthew1808

I’m new on Airbnb and not getting any business Latest reply by Quincy

Hi everyone, host here. I host a space that has a 5PM or later check-in. However, I recently had a reservation where the guest stated (and the app showed) that they had a check-in time of 1-3 PM. How is this possible? Did they request it and I just accept... Latest reply by Quincy

Hi everyone, My name is Raila. I just listed my first property on Airbnb and I look forward to the great success many of you have had! I would appreciate any advice or suggestions on my listing. I would like to connect with many of you, feel f... Latest reply by Tokunbo0

Hi all! We have had a very busy - and gratifying - first month of hosting! But guests who raved about how wonderful our place is haven’t left us a review! We have 3 5star reviews so far - out of 5 reservations. So not bad, right? But I was wondering ... Latest reply by Mary1523

After over 200 stays and a consistent 4.96 to 4.98 rating for 3.5 years, I am selling my place and my last stay ends May 10. I can't say I am sad to be leaving Airbnb and know I am not the only seasoned Superhost to wave goodbye in recent months. I woul... Latest reply by Marilyn374

I have learnt this week that my house, without my permission, is being advertised as a holiday let on the airbnb.com website. I have reported this to airbnb customer services and to the CEO and various board members of airbnb, but the listing remains in e... Latest reply by Lorina14