Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a guest checking in today. It's 7 p.m. and they just advised me they will arrive tomorrow. Latest reply by Robin4

Hello, We are in a long stay, and 3 days ago the stove/oven shut off - no power. We were in the middle of cooking dinner, and had to throw stuff away and order takeout. We notified the host immediately and that this is a big problem for us, and we tried t... Latest reply by Lorina14

The calendar is pink and won't allow editing. This is a problem because I have multiple listings. I have opened and closed the application but the problem continues. Thoughts? Latest reply by Joan2709

Hi Chicago Hosts, I have two guest bookings to transfer to a Superhost in Chicago, Ravenswood area or 60640. June 8- July 10 and Aug 24 - Sept 28,2024. About $2600/stay. Rather than cancel, I'd rather refer them to another host in the area. Thanks,Vlad Latest reply by Helen3

I love the idea of the pre-book popup message. But apparently it is only available if Instant Book is on (if I am wrong about this please advise). What is the logic behind that? Whenever I get a booking request I manually do a quick reply to reinforce ... Latest reply by A-J-39

Hubby and I were in London to move my daughter back to Scotland. We booked an Airbnb close by so we could set off early the following day. An hour before check in (3pm), I received a Whatsapp saying that there was a "maintenance issue" and we would to be ... Latest reply by Fiona904

I am contacting this department for an update on an escalation request I filed for reservation code **. ] **[Sensitive information removed in line with the Community Center Guidelines] Latest reply by Rebecca

Hello I am Anna McDougall I have AirBNB house located in West Hobart I am wonder why I am no client for the last 4 month I wonder if I am still on listing in Airbnb. Latest reply by Danlee1

I am booking multiple locations in another country for my honeymoon and it stopped letting me request locations because I reached my 'access quota'. It says to contact airbnb support but I'm not seeing any way to do that. Latest reply by Bhumika

Hi, I'm currently staying in an Airbnb. The reservation started on Jan 24 and ends on Mar 15. Today is Feb 4, and I have been trying since Jan 31 to move the checkout date to Mar 2 from Mar 15. When I attempt to do this, the website (and app) report that ... Latest reply by Nicoli36