Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello, We are a newer listing and so excited to have bookings. A guest already booked for 9/28/2023 a week ago and this morning, I just got a letter from PG&E that on 9/28, power will be out from 9am-5pm. At this time, I am not sure what to do. I will def... Latest reply by Ruth413

Need assistance from real person Latest reply by Mike-And-Jane0

Hi, I have been sending and receiving emails from Airbnb support on a particular issue. I get notifications via my mobile app everytime I get a response and able to read the email thread.However, when I close the app, I couldn't find the email thread both... Latest reply by Angela2723

I have a guest who wishes to extend and I am new to Airbnb and don't know how to modify the reservation to only charge 1 cleaning fee. There reservation expires tomorrow and they want to extend. Can anyone tell me how to do this? Latest reply by Tyler-And-Lisa0

On the page it clearly says at least twice that this room comes with free parking, but then when messaging the host, they say that the parking is for a fee. I asked how much but have yet to hear a reply. does this go against Airbnb policy? Latest reply by Richard2991

I’ve been hosting for a number of years but this was a first today - a guest sent an alteration request for the dates so I accepted it. I noticed it was for slightly less money but thought it could be the change in dates, maybe they were staying for less ... Latest reply by Hannah1217

I am a new AirBnB in North Tonawanda, NY. I opened on 8/17/23 and have had several guests so far and have bookings into November. Two different guests (one male with 2 other guests and one male with 1 other guest) booked because they are "working in the a... Latest reply by Bhumika

Hi, We will be staying in Rome in October, in two different Airbnb, one at the beginning of our trip and one at the end. I just received a message from our host for our final stay in Rome, telling me that the tourist tax will be going up in October from 3... Latest reply by Mike-And-Jane0

I am having a serious issue with airbnb, a guest reported a bed bug problem and after having pest investigators in they did indeed find them. we had to shut things down and replace a couch and airbnb is denying us for any and all compensation. bed bugs h... Latest reply by Mike-And-Jane0

AIRBNB unfair treatment of Hosts which encourages SCAMER GUESTS.Huge grow in guests scaming Refunds and using the Reveiw process againt Hosts !!!! My proposal to Hosts needs to be supported by Airbnb.I have now added this to my properties House Rules. "WA... Latest reply by Helen3