Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

2023 Latest reply by Bhumika

Hello, Newer host here. I have a guest who violated one of our HOA’s parking rules. How would I approach requesting funds from the guest to pay the fine? Latest reply by Karen114

We are getting many bookings through VRBO but non from AirBNB. We don't know why. Latest reply by Lorna170

What an absolute disgrace! AIRBNB has been giving me the runaround about a top up amount that was due 4 days ago. The guest who checked out early ended up cancelling their CC and AIRBNB has been telling me that they have to first 'investigate' even after ... Latest reply by Elisabetta494

Hi everyone, I've created a software bot to send messages to guests using their Airbnb email. Every time I would send an email to their Airbnb email, the message would appear on the message system in Airbnb itself. This way, I was sure the guests were rec... Latest reply by Ronak13

Hi, we have added rooms to our Air B and B listing incorrectly and before we could change the listing to separate listings per room, we had a booking for December 2023. This booking is now for all rooms but at a single rate! If I proceed to request canc... Latest reply by Suzie134

Terrible communication, a cleaning fee for a dirty home, paid extra for pool that was not safe to swim in for half the trip (lack of chlorine), paid extra for inoperable grill w/ empty propane tank, & worse of all broken bed, which meant two guests did no... Latest reply by Mike-And-Jane0

Guest canceled for medical reasons and I want to give a full refund but the Send Money button does not appear for this guest in the details. Anyone know how to resolve this? Latest reply by Fred13

Hello, I noticed furniture was moved after my last guests (girls weekend ). I have a vintage chair, which required two people to move into my listing. When I returned, it looked like this chair was dragged a number of times, leaving 20 gouges to the flo... Latest reply by Ossama2

We recently had an Airbnb and upon arrival at 1830hrs we discovered that the main apartment toilet was not working and only the toilet in our en-suite was working. We were staying with guests in the apartment and they then had to use our en-suite. I c... Latest reply by Helen3