Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi, My first rental went very well. No worries with tenants. On the other hand, during the stay, the cushions of the new garden furniture were stolen. I don't think holidaymakers are responsible. Does AirCover intervene? If so, how does it work? There are... Latest reply by Mike-And-Jane0

Aloha, So excited to be an AirBnB Host! I have been an avid guest over the years and it's been interesting being on the other side of things now. Our Hawaii Home listing isn't doing as well as we hoped/expected to our great surprise given the house is ... Latest reply by Clara116

Hi, I'm trying to understand a strict-flexible cancellation policy which states: "For a full refund of accommodation fees, cancellation must be made within 48 hours of booking and at least 14 full days prior to listing’s local check-in time (or 3:00 PM ... Latest reply by Mike-And-Jane0

Hi, I've a missing call from the number +0018442342500. It is from Airbnb, right?Can someone call me back? I cant call this number. Thank you, Latest reply by Breanna

Hi team,The amount deducted from my bank 236.05 SGD differs from what was being refunded 233.71 SGD for my last cancelled booking. The same applies for all my other cancelled bookings as well.May I know what the extra charge of 1% is for please?Thank you,... Latest reply by Branka-and-Silvia0

I currently have a long-term guest (6 months) who is requesting that I change the color of one of the main bedroom walls and hang a frame for decoration. Have any of you encountered such requests before? How do you typically handle them? Latest reply by Branka-and-Silvia0

I have a guest wanting to bring two Macaws and two Cockatoos. I have some nice antiques at my home. What is your experience/recommendation ? Latest reply by Charlotte1106

So i tried to verify my person by submitting my ID and then there would be the next step of taking the required Selfie.I did take several pictures, notibly thanks to the loud sound that plays whenever the App takes the picture and got to look at the pictu... Latest reply by Bhumika

Hello! I was wondering if there are people who are specialists with the Airbnb Platform and know how to utilize it well enough for great booking performance? Airbnb manager? I'd absolutely be interested in speaking with someone about our property and nego... Latest reply by Mike-And-Jane0

Not sure whom to contact. But I note that the community does not have Gibraltar as listed country. Is there a specific reason? Latest reply by Mike-And-Jane0