Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I booked an Airbnb for 3 weeks in Toronto, the pictures and address were misrepresented by the host. The exact address of the place is wrong on the listing, I payed the full 2400 $ usd and a limited refund policy was applicable for the listing. Things wer... Latest reply by Mike-And-Jane0

Hi everyone… I rent out my place for a month at a time, every so often. I have a renter who is leaving tomorrow, who paid a cleaning fee, but who is quite sick and unable to clean upon leaving the space tomorrow (ugh). She did offer to pay another cleanin... Latest reply by Mike-And-Jane0

I have a brand new listing and this issue happened with my second tenant. All furniture is brand new. I had a family stay in my house for 30 days and completely trash it. They allowed their "emotional support animals" on the furniture and my couches and r... Latest reply by Fred13

I have had two times where they say on the reservation 3 people and then more show up. Am I allowed to charge for the extra people even if my place sleeps 7? I have in my rules no unregistered guests. And it is posted in the rental also. Latest reply by Kelley151

I had a guest, she places her own hair on bed and ask for money back, I refused then she asked for 30% back. I had my cleaning team to clean again, and she still want money back. Do you guys had this kind of bad experience? Latest reply by Bob297

The property is in Winnipeg, Manitoba and I have no bookings for one week now. Latest reply by Paula

Hello, I'd like to be connected to an Airbnb Superhost is there's one available. Thank you. Latest reply by Till-and-Jutta0

Hi, A potential guest requested a lengthy stay at my place but after an email exchange decided that my place wasn't suitable. I am unable to unblock these dates because the booking expired. This is preventing me from offering the room to some one else. I... Latest reply by Joan2709

I used to get an e mail for guests that enable me to send them attachments of templates I use to give clients additional information.Has airbnb ceased giving us an e mail, I haven't got one for the past couple of months.. Latest reply by Tamsin4

Hello everyone. This week I opened my first and newly created Airbnb. Within 24 hours I had my first booking. Great, were off I thought. I have push notifications turned on so contacted my first guest with details of access and local amenities.The guest h... Latest reply by Mike-And-Jane0