Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This past week, we canceled our Airbnb reservation in Kansas City, Missouri due to a record-breaking blizzard. Our home city was also shut down by winter storm Blair, and the Department of Transportation issued a "no travel" warning in both cities. Given ... Latest reply by Joan2709

I am reaching out regarding an issue I experienced today with my property. Twice today, guests attempted to book my property, but the reservations are showing as canceled by the guests. However, the payment has still been deducted by Airbnb for the guests... Latest reply by Helen3

I received this message and have asked for more details but wondering everyone's thoughts on this: "I'm planning a small gathering for about 8-10 people and wanted to check with you to see if it would be possible to host the event at your place. The gat... Latest reply by Emilie

Guests want to book for 21 days- looking for a discount.if I want £3000 profit what must I charge them if I take Airbnb’s commission into account? thank you. Latest reply by Emilie

I know this is a high risk business and accept that fully, however I also ASSUMED Airbnb did background checks on new people signing up as guests, do they not?? You know that gut feeling you get, the bad one, after chatting with a new guest who's se... Latest reply by Tami1

Hi everyone, I recently started hosting. I had to travel overseas which meant no WiFi access. No ability to see guest messages or reply to them. How do you handle this, hosts? Ie when, for whatever reason, you cannot access mobile service? Thanks so much.... Latest reply by Joana450

I recently had a guest book my property for 12 days during Christmas and New Year's. Before her check-in, we installed a new water heater. From the moment she arrived, she complained that there wasn’t enough hot water.To address the issue, I adjusted the ... Latest reply by Frances3408

I’ve been hosting on Airbnb for the past couple of years and have achieved Superhost status. However, maintaining it has been challenging, especially in Pakistan, where many guests are unfamiliar with the platform and its rating system. I manage listings ... Latest reply by Joan2709

We recently stayed in an Airbnb, and after arriving late to our destination we were immediately threatened by our host, so we left in the middle of the night as the conversation thread moved from open threats to drunken slander. Airbnb put us in a hotel f... Latest reply by Robbie54

Noticed a place that had the headline, "40 Minutes from Amsterdam" I was looking for a place for my family to spend Christmas because my son couldn't come home from Amsterdam for the holidays. So, I booked it thinking that it would be navigable to trek 4... Latest reply by Robbie54