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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

What can I do when a guest refund amount is greater than the amount of the changed booking? Guest booked 8 days. On day 2 of their stay they requested to shorten stay due to a family emergency. I accepted request to change booking to 3 days. Now when I tr... Latest reply by Rebecca

Hi. I have a biggest problem. I was looking for a hotel in southern Portugal and found one that met all expectations, but I also found the same house with photos, with two different hosts and different prices. I wrote to both of the back-end owners and in... Latest reply by Mike-And-Jane0

Hi what docs should collect from guests Latest reply by Helen3

Hi all,I bet this subject has been raised many times.I'm on the verge to buy a new flat in the UK and I would like to have the chance to rent it on Airbnb once I move abroad so that I can still come back and use it occasionally while compensating the expe... Latest reply by Helen3

I’ve been a Super host for 2 years. Overall 4.9 rating (lowest being 4 star review)178 reviews100% response rate 146 stays0% cancelation Airbnb suspended both listings and no one is getting back to us. They said someone would get back to us in 24 hours b... Latest reply by Cindy1507

I reported a party at my Airbnb but my listing got suspended! This is another instance where Airbnb is never on hosts' side. My advice to all is when you know your guests are having an unapproved party, deal with it yourself. Leave them a bad review or c... Latest reply by Tina406

Guest states she knows that we have a maximum of two guests permitted but she intends to bring three and will bring her own extra bed. She also does not fill out her profile as we request via house rules. I respond that we can only accommodate two and req... Latest reply by Joelle43

How can I increase booking Latest reply by Alicia753

More than 5+ years Airbnb SUPERHOST! First time NIGHTMARE GUESTS!Guests left us a score 1 with a review: no consideration for tenant郎 or any considering horrible" Have you had an experience a 1 night booking of 3 guests after we've checked them in , got ... Latest reply by Char-At-Reina-Suites0

Good evening and happy new year to all. I would like to send a refund to a guest who had to undergo some unforeseen trouble in my apartment. Can you tell me what the best way is to send a refund based on your experience (resolution center or send money)? ... Latest reply by Katerina434