Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Is there a way to cancel a booking with the guest’s permission without getting charged? dates we’re supposed to be blocked off but a booking snuck in. Latest reply by Paula

Hello everyone! Typically when a guest books I set their scheduled message with their door code that goes out a day before they arrive. Lately, I have been having people book during the night, while I am asleep, and they are wanting to check in right awa... Latest reply by Paula

My daughter rented a home to spend a week with her best friend who had been deployed overseas. There a few minor issues with the home but she left a 5 star review. The host filed a claim for false damages, requesting payment for my families visit to the ... Latest reply by Bhumika

Guest left a negative, biased 2-star review on one of our most popular listings. We have been working hard to keep the super host status. As a consequence, it decreased from 4.97 to 4.88. We did our due diligence to communicate with the guest. Jeannieb ... Latest reply by Bhumika

Hi Airbnb, I recently stayed at this airbnb for over a week. She was super nice to us while we there. While living there we had purchased a parcel to be delivered. It arrived super late. A week late. As of writing, it will arrive tomorrow. I am trying to ... Latest reply by Bhumika

I left a recent guest a review which said she was generally fine, but didn't abide by my house rules (which was true---unregistered guests, let herself in before check in time, left overflowing trash and lots of food in the fridge, rearranged furniture a... Latest reply by Karen114

Hello! We only just hosted our 2nd guest in our brand new tiny house. Sadly, our guest damaged the mattress (there is a big stain on it) and we will have to purchase a new one. We still have the receipt of the mattress, as it is brand new as well. How sho... Latest reply by Sarah6116

Hello, I was hoping Airbnb can address this issue, I want to the check in feature for Schlage Encode smart lock, however, the current Airbnb integration only allows for one lock to integrate for a property, instead of multiple. I have 3 entry points into... Latest reply by Jon5151

Would you entertain changes? Latest reply by Paula

Hello everyone! Happy Sunday! I'm a new host and wondering if anyone has any advice about what I should do? I have a booking and had really wonderful contact with the guest, who had made this reservation about 2 months in advance. We had been messaging tw... Latest reply by Paula