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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Does anyone in NZ have ideas for promoting their BNB, apart from the % discounts there are no post COVID promotions. Latest reply by Stephanie1933

Writing house rules is something of an art form. Many of us never really think about them until someone does something that makes you realize you need to add to the list. Over time, the list grows to the proportions of the Great American Novel and gues... Latest reply by M199

Another four stars from a guest today who did not feel my place was clean enough. Not only my housekeeper cleaned from top to bottom, I came in personally to make sure and put some final touches. I did not think the floors were clean enough and paid her o... Latest reply by Fred13

That's a message I got from a guest today with a list of other more or less legitimate complaints (loose door knob, loose chair etc). Is that something I should be or could be doing something about? I do offer to come over and greet and go over the switch... Latest reply by Elaine701

Airbnb keeps telling me I can't send a message until they book with me. They will not know if they want to book if I can't answer their question. Latest reply by Branka-and-Silvia0

I'm a guest and I just discovered my star rating for communication is a 4. I think that suggests my communication is poor, or in strong need of improvement. I honestly don't know what else I can do aside from responding to my Hosts as soon as I receive ... Latest reply by Sarah977

Hallo liebe andere Hosts, ich bin noch nicht so lange dabei, jedoch legen ich auch immer viel Wert auf Fairness dem Gast gegenüber.Heute kam ich in die Wohnung und achte ich bekomme einen Schlag. Die ganze Küche stand voll mit dreckigem Geschirr. Es wurde... Latest reply by Judith709

I was very upfront with this guest who had no reviews (prior to accepting the reservation) that this is my second home and very special to me so I expect compliance with all rules. My listing indicates I have cameras outside and I make it clear to my gue... Latest reply by Laura2592

The host first confirmed my booking, then few moments later tried to cancel it and say it was too low of a price and it is not worth it for her that she is not making any money.It was fine that she wanted to cancel, but after that she said 'Please find so... Latest reply by Jack1880

Hello everyone!So 2 guests and their dog left on sunday and I came over to stay in the apartment myself on monday and whenever im sitting on the couch i get itchy all over yet I cant see no fleas nor do I have any bite marks! The bed where they slept (im ... Latest reply by Brian2036