Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I recently hosted a guest who I felt uncomfortable with from the outset, and even spoke to Airbnb to voice my concerns. Long story short, after an advisor convinced me all was well, I have now learned to always listen to my gut instints! From struggling... Latest reply by Inna22

My partner and I have been staying long term and have been battling to get a refund for not being able to sleep for months due to loud neighbors. We have called the police on multiple occasions, but in Japan nothing can be done even though cops have admit... Latest reply by Sarah977

Offer Swag, coffee mugs, some type of sovenier for guests to take away? Latest reply by Emiel1

Dear Airbnb community I have the issue of slander, defamation of character, inaccuracy, and unclarity in a multi violation of terms review and need your help. "What affects one directly, affects all indirectly". Host husband-wife team initiated; made ... Latest reply by Mike-And-Jane0

We normally put out multiple sheet sets, towels and other general use items. I'm wondering if you all are continuing to do that, or simply offering to give them more, should the need arise? Otherwise, do you wash sheets and towels that were not used but ... Latest reply by Fiona719

For an article I'm writing, I'm looking to speak to any AirBnB hosts who have not gotten the COVID vaccination. Has being unvaccinated had any impact on the bookings or reviews that you're receiving? How do you communicate that you're unvaccinated to your... Latest reply by Huma0

Potential guests often ask us about restaurants / things to do in our community BEFORE they book. When I try to send them the link to the website of a specific business to answer their question (e.g., the website of the nearby kayak rental), AirBnB messag... Latest reply by Huma0

Hello! We are going away on holidays and are thinking about offering our new home as an airbnb. We have hosted in our previous home however my husband is a little concerned about the possibility that guests may stay and not leave our house after their tim... Latest reply by Sarah977

Hi all, I've been hosting for 3 years now and keep all my rooms really clean, but a current guest of mine who has been staying for a week now reported to me last night that she received a few bites while in the room she's staying in. The bites look like m... Latest reply by Charles224

In the attached screenshots, you will see a huge contradiction. In one of them, there is the false statement, "Pre-booking message: require guests to read and respond to a message BEFORE they confirm their reservation". In the other screenshot, where... Latest reply by Emilia42