Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

When we first got our outdoor hot tub and allowed guests to use it, I really didn't think guests would be so bold as to use the spa for making 'whoopy", considering there are several windows from our home that have clear views of the hot tub. Boy was I wr... Latest reply by Leatha0

Ok, Very clearly my listing says no pets. In NC, we have a short-term lease that also says no pet. Guest brought a 40 pound dog. After several calls to Airbnb, we made an exception for this guest. We gave her 3 choices. Board their dog during their stay, ... Latest reply by Bec2890

We have a guest that is staying for 7 nights and just asked to extend their stay for another 8 nights. The issue is we had somebody else book a 2 night stay as soon as the first guest's original stay ends. The guest in the house right now asked us to ca... Latest reply by Lauren3569

Just had the worst holiday experience with an Airbnb. Little support was provided by Airbnb. We arrived at the property after a 24 hour international flight.there was no running water.We couldn’t have a drink or have a shower the host kept saying they wer... Latest reply by Mike-And-Jane0

No one, right? However I'd like to highlight to @Catherine-Powell that after 7 years of Superhost status without a single miss, I just lost this status in the period ending 3/31/21 due to a single 1-star revenge review from a guest who was charged for dam... Latest reply by Stephen1004

Stayed at Dallas for 5 days. Very next day, there was construction right above us which was unbearable. We contacted the host about it and decided to move out on second day of supposed 5th day.For the refund process, we did contact the AirBnB. Meanwhile, ... Latest reply by Shawn719

A guest who had stayed a couple of nights out of a month long booking recently requested a refund as he was moving out. I politely declined stating that I simply couldn’t afford to (cancellation policy is strict).A few days later Airbnb contact me to ask ... Latest reply by Jane3894

Hi everyone, I have a booking request from a guest on Airbnb and the guest sent a message saying he will be checking in at 10am even though it says on the listing check in is at 2 pm. I replied immediately saying it won’t be possible to check in at 10 in ... Latest reply by Kouky1

Get rid of Split Stay - it's absolutely useless and just wastes time for your customers. Latest reply by Mike-And-Jane0

I did accept her request to shorten her trip from 43 nights (3-21-23 to 5-4-23) to 35 nights (3/21/2023- 4/25/2023) but now it seems she wants more she wants to "come to an agreement we can both feel good about and does not want to pay rent at 2 places f... Latest reply by Clara116