Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

A guest with no feedback and a profile photo of a dog has booked to stay with me. Airbnb state in multiple locations on the website and in the app that if a host isn't comfortable without a photo that shows their face I may cancel, penalty free. When I co... Latest reply by Helen3

Hello Hosts, hoping to get some guidance. I don’t think calling customer service again is going to help. I have 2 listing on the same rental, one listing with the kitchen, one listing without the kitchen (I just lock the kitchen door). My current guest bo... Latest reply by Ann487

Our guests trashed our place - left garbage everywhere, vomit spills in living room, kitchen, bathrooms... they smoked and the place stinks... (while no smoking is allowed). They have incurred us quite some money on additional cleaning costs. We are consi... Latest reply by Ziad27

Sono il proprietario di un appartamento a Milano che ho affittato con contratto annuale e specifica clausola che vieta il subaffitto, adesso trovo che il mio inquilino è sparito ma ha piazzato in casa mia una ragazza a cui ha subaffitto per 20 giorni il m... Latest reply by Emiel1

I am currently hosting my 11th booking. I have 4.9 stars thus far and trying to make Superhost. Guest sent me a pic of an apple that's been bitten, claims 'we may have an unwanted guest', asks that I bring traps. The bite marks look like a person's. Husba... Latest reply by Gwen386

I'm thinking about diving into the STR world. Besides knowing how many days a month a i can book, how much laundry i'll need to have done seems to be the biggest unknown. I noticed many hosts don't put comforters on the beds. That's fine in Los Angel... Latest reply by Aram135

Please Help! Our listing has a low views to booking ratio.https://abnb.me/3JEoUgPHgrb We are hoping to tweak the listing to increase bookings! Any advice, no matter how brutal, is welcome. Thanks in advance. Sarah Latest reply by Ann72

Hello fellow hosts!Just dropped by to seek your opinions, please, on a guest asking for your Netflix password? It seems a little strange to me - I assumed guests would log into these services with their own account, if they have one. How would you respond... Latest reply by Huma0

I would love some input on a current guest. She booked from February 6 - April 22, and ever since she has arrived has complained of health issues/ allergies being caused by something inside the home. We have replaced a $2800 water heater because she sa... Latest reply by Richard531

Like most of you, I get a bunch of messages from AIRBNB about the upcoming guests. I did not get one about this Friday's guest. I looked at the text chat and see a message that says "This message has been hidden because this user no longer has access to... Latest reply by Steve3189