Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Please can anybody help, we have over 80 homes listed with Airbnb and take many bookings. We have received 4 HOA fines of $500 a fine for guests who had been reported to the HOA for partying/Noise violations approx two months AFTER their check out. We h... Latest reply by Helen3

Please help me to solve my serious problem regarding outpayment. The problem has last since June and I have already talked to about 15 Airbnb representatives and none has managed to help me. The problem is as follows: I want the ourpayment sent directly t... Latest reply by Nick

A month ago I booked an Airbnb listing which stated that linen and towels would be provided. Three days before checking in I received a private message from the host saying that we are to provide our own duvets, duvet covers, pillows, pillow cases and t... Latest reply by Mike-And-Jane0

Hi everyone, We are getting our place in San Diego ready for hosting. I heard its a good idea to have a welcome handbook with community info, home rules, etc.. Does anyone have a template that can be shared with us via email so we can collect some ideas?... Latest reply by Helen3

Hello! My name is Ana Marija, I'm host from North Macedonia, and I would like to ask you about the payment methods to my country. If the payment method (VISA) that I'm using is the best payment method to North Macedonia, or if there is other way to receiv...

Hi,My guest, who I share a kitchen and bathroom with, informed me she is Going to a wedding this weekend. She said 150 people were invited but she didnt think all would show. Im worried about her exposure and wish she had told me before she booked. Now I ... Latest reply by Heidi588

I mistakenly deleted my payoneer account from my payment methods - how do I get it back? I have tried by following the instructions on the site - when I get redirected to payneer it says I have already submitted the form and does not give me an option to ... Latest reply by Yadira22

Hi AllI have reservations for 6+ in Wales during October. What are others doing about this in a similar situation?I don’t seem to be able to get hold of Airbnb support at all. It just says unless the booking starts within 72 hours you should try later!... Latest reply by Huma0

Hi everyone, I am very new to airbnb and over the weekend I had a guest stay in one of our rooms. She booked saying she wanted to get away for the night with her family. From her profile I could tell she was a middle aged lady. Come check-in and a heap of... Latest reply by Anonymous

I have been with Airbnb since September 2018 and originally I set up a US fund account for my payouts but Airbnb considered it Wire transfers! So I got charged $20 from Airbnb & $11.74 from my bank! I talked to several individuals from Airbnb & my problem... Latest reply by Helen3