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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

The guest made a complain to Airbnb about mould in the property but did not supply any pictures. Unusually this was accepted without any pictures required. We approach the guest in person to help resolve the complain. He was surprised to find out there is... Latest reply by Huma0

I want something that has a pleasant fragrance suitable for both male and female so that my bed linen, pillowcases and blankets etc have a "clean/washed" vibe. Of course, it has to be readily available in my locality. Please provide advice if you can. Latest reply by Jose-and-Isabel0

I had a same day check in request from a lady with her 6 year old daughter. She told me she needed the place ASAP. I worked to get the house ready for her but she didn’t show up. She showed up the next day and shortly after another woman with her child jo... Latest reply by Sarah977

I've had this happen about three times in the past two years and am curious for opinions and options. A small number of guests have arrived upwards of one to two hours early and have found the door to the residence locked, due to our using an electronic ... Latest reply by Huma0

HOW CAN I CHANGE MY BANK DETAILS AS A HOST Latest reply by Emiel1

I am told to go to payment methods & update. This is repeatedly happening. I need to be paid.

Hey there. I have a guest that makes me more uncomfortable by the minute. They are from another country, so I am trying to take into account the cultural differences as I have lived abroad and know how difficult it is to adjust to a new place. First, che... Latest reply by Huma0

We had guests who were in the Airbnb the day before they were scheduled to check in. So the guests who were scheduled for that day came to check in, there was someone already there. It was a very disconcerting event. The wrong guests left, but it was no l... Latest reply by Caroline1992

Hi everyone. My bf and I (we own the property where the Airbnb is located together) are in a big disagreement so I said I would put it out to the host community. We got a booking today, and he short message said “hey we are return guests”. The profile had... Latest reply by Jody141

I'm writing this as a warning about allowing guests to receive packages to your listing because of the headache I endured today. Yesterday, a large, very heavy package was delivered to my home for a guest arriving today. It was so large that it blocked... Latest reply by Priyanka44